Vacancy
Build your dream life in Porto
Imagine waking up to the gentle sound of the Douro River, with the historic Ribeira district coming to life as the sun rises over the terracotta rooftops of Porto. Your commute takes you through narrow, winding streets adorned with colourful azulejos, past charming cafés, and the majestic Dom Luís I Bridge. As you walk through this picturesque city, the air is filled with the aroma of freshly baked Pão de Ló and Francesinha, reminding you of Porto’s rich culinary heritage.
At the office, you’ll be working as part of a global outsourcing company with over 223,000 employees and a presence in 76 countries. You’ll represent top-tier brands such as Google, Mercedes, Netflix, Pinterest, and more, offering customer service in a vibrant and multicultural environment. With Porto as your backdrop, this is more than just a job—it’s an opportunity to be part of something bigger.
Customer Service Representative
As a Customer Service Agent, your role will be to assist customers through email, social media, and phone, helping them solve their queries with the confidence gained from thorough training. You’ll ensure every interaction leaves the customer feeling satisfied and supported. During your first interview, we’ll walk you through the variety of projects and positions available, ensuring you find the perfect fit for your skills and interests.
While your daily activities will mostly be conducted in Italian, you’ll work in a dynamic, international office where English is the language of choice for connecting with colleagues. This setting will give you the perfect chance to develop your language skills while thriving in your professional life. Start your adventure in Porto, where your career dreams can flourish amidst the beauty and culture of one of Portugal’s most enchanting city.
What happens once you get the job
Moving to Porto is made easy with a seamless transition process. Your flight to Portugal will be reimbursed, and you’ll receive a warm welcome upon arrival at Porto’s airport. Your new colleagues will ensure you feel at home from the start, helping you settle into your new apartment and providing assistance with personal administration like health insurance, banking, and taxes. You’ll even have the chance to take a free Portuguese language course, which is sure to help you get by in day-to-day life, as well as impress your friends when they come to visit!
Destination information
Enjoy the Portuguese lifestyle
The Porto lifestyle is a balance of rich tradition and modern comfort. Known for its relaxed pace and stunning landscapes, Porto offers a unique blend of urban living and nature. Whether you’re exploring the city’s iconic wine cellars, enjoying a leisurely stroll along the Douro, or catching breathtaking views from the Clérigos Tower, there’s always something to discover.
The city’s nightlife, featuring cosy wine bars and lively restaurants, combined with its easy-going atmosphere, will make you feel right at home. Excellent public transport allows you to explore not only Porto but also the scenic northern coast or the nearby Douro Valley, where you can indulge in local culture and stunning views on your days off.
Living and working in Porto is more than a career step—it’s an unforgettable journey through history, culture, and the best of Portugal. Don’t miss the chance to make Porto your new home!
Our favourite reasons to live in Porto
Discover Porto's cultural offerings
Porto offers a wide range of cultural activities and events to suit all interests. From music festivals to art exhibitions and film screenings, there is always something to experience.
Enjoy the culinary diversity
Portuguese cuisine is world-renowned and Porto has numerous restaurants, cafés and bars where you can savour the country's diverse gastronomic delights. From fresh fish and seafood to sweet pastéis de nata - every culinary desire is fulfilled here.
Benefit from the low cost of living
Compared to most European cities, living in Porto won’t break the bank! You can enjoy a great lifestyle here without your wallet crying for help. Delicious food, cosy spots, and stunning views all come at a price that’ll make you feel like you’re winning at adulting. Who knew living well could be this affordable?
Experience the city's lively nightlife
Porto has a lively nightlife that is particularly attractive to young people. From clubs and bars to live music and open-air festivals, there are always opportunities to go out and have fun.
Relax in nature and take advantage of numerous leisure activities
The area surrounding Porto offers numerous opportunities for outdoor activities such as hiking, cycling and water sports. The nearby Atlantic Ocean and the surrounding mountains offer adventure and relaxation in equal measure.
What do you get?
- A gross monthly salary between €1,040.68 (including accommodation) and €1,240.67 (without accommodation).
- You can use a shared apartment with colleagues for free. You will have your own room and share common areas such as the kitchen. Gas, water, electricity and internet are also included.
- Your training (2-4 weeks, depending on the project) is paid: you will receive €92.80 per week.
- You will receive an annual return flight to your home country which will be reimbursed to you.
- Your flight ticket, documents, health insurance and accommodation are paid and arranged for you.
- Interesting career opportunities.
- Free Portuguese course, kite surfing lessons, cooking lessons and much more on offer!
- A welcoming corporate environment with fun activities including Friday movie nights, company dinners and more!
- An unforgettable life experience that you will carry with you for the rest of your life
What is required?
- Fluent Italian (spoken and written).
- Be able to speak and write English at a good level.
- Availability to live and work in Lisbon for approximately 12 months.
- You need to have completed high school and have access to your diploma.
- Be at least 18 years of age.
- You have a valid European passport or European identity card.
Why we love this destination
Interview Process
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Registration
Click on the red apply button to register and fill out the form. Don't forget to attach your resume.
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Expect a call from us
This will happen faster than you think, so be careful with your phone! We will then provide you with more information about the location and of course we would like to get to know you better.
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Written test
After the telephone interview we will send you a written test, which will take approximately 50 minutes.
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Collecting and sending data to the customer
Once you have completed the test and agreed that you are a suitable candidate for the position, we will send your details to our client abroad.
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The client's recruiter will schedule a telephone interview with you
During this conversation with the recruiter, your test results, your motivation and your skills will be discussed. They will also look at your skills and you will conduct a role interview, which you can prepare in advance.
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A second telephone interview will be scheduled with the recruiter and a project manager
During this conversation, they will delve deeper into the role.
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Receive your interview and test results
Once we’ve completed all the steps, we’ll get in touch with you (fingers crossed!) to give you the good news that you’ve been hired!
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Pack your bags and get on the plane!
Throw a party, pack your bags and get on the plane to start your adventure!
Testimonials
FAQ
The minimum period is 12 months.
A basic level of English is required, but there are also projects where it is not necessary.
No, it’s not a problem!
If you choose to search for your own accommodation, then it is possible.
No, it’s not possible.
The minimum requirement is a high school diploma.
There are two options. You can choose to find your own accommodation or arrange it through your employer. In the latter case, the money will be deducted from your salary.
This depends on the project you will be working on.
You are responsible for booking and covering the costs of your flight, but after completing 9 months with TP, your money will be refunded.
Our recruiters are ready to guide you through this application process!
From the moment you apply until your new job begins, and even after that, we are here to support you throughout the entire process. With Working Adventures by your side, you’re not alone.