Join a fun-tastic team as an Italian-speaking Customer Support Agent in Lisbon!

If you’re passionate about providing exceptional service and helping customers, this is the perfect opportunity for you! Experience the charming city of Lisbon while working in a fun and dynamic environment as a Customer Support Agent. Ready to turn frowns upside down? Then read on…
Plane

Relocation package

€2,500 for moves from outside Portugal or €1,250 for relocations within Portugal—covering flights, first rent, and moving costs.

Money

Bonus

You receive bonuses such as for performance, meals and transportation.

Admin Support

Administrative support

Help with registration, banking and taxes.

Presentaci ad un amico e guadagna €1.000!🤑

Vacancy

About the role

In this role, you’ll be the go-to support, helping customers with everything from fixing account issues to resolving problems with playing videos or uploading content. You’ll be a troubleshooting expert, identifying the root cause of each problem and guiding customers to the perfect solution. Whether it’s soft troubleshooting for account settings or helping with useful tips, you’ll stay on top of the latest policies, safety guidelines, and rules. As you work through customer inquiries, you’ll also document your actions and categorise any cases or bugs to keep things running smoothly. Ready to tackle all kinds of challenges and help customers succeed? Let’s make it happen!

Your tasks will include:

  • Answering customer queries like a pro via phone, email, and chat.
  • Troubleshooting and resolving customer issues.
  • Documenting all customer inquiries.

 

So, if you’re ready to make a real difference in customer support, we want to hear from you! Apply to start your adventure now! ✨

Destination

Discover the Magic of Lisbon!

Imagine waking up to sunshine almost every day in the stunning city of Lisbon! From its charming streets and historic landmarks to its unbeatable food (hello, pastel de nata!), Lisbon has it all. You can work hard and play even harder—whether you’re soaking up the culture, hitting the beaches, or just chilling in a cosy café. With vibrant festivals, scenic views, and a laid-back vibe, it’s the perfect place to balance your career and lifestyle. So, why not make this your next big adventure? Lisbon is calling, where every day feels like a holiday.

Our favourite reasons to live in Lisbon

What do you get?

What is required?

Why our recruiters love this destination

Interview Process

  • Register

    Click on ‘Apply now’ to complete the application form. Don't forget to send us your English CV too.

  • Wait for a call from us

    This will be quicker than you think, so get your phone ready! During the call we will give you more information about the position and of course we want to get to know you better.

  • Forwarding to our partner company

    During the phone call with us, we will discuss with you all the necessary information that is important for the job position and answer all your questions, as well as the further application process. We will then send your information to our partner company.

  • First telephone call

    In a short telephone call with a recruiter from the company, they would like to get to know you briefly and arrange an appointment for the job interview with you.

  • First interview

    In your first interview, you will discuss your motivation, why you would like to go abroad and work as a customer support agent, as well as your day-to-day tasks and customer enquiries.

  • Checking your language skills

    Your language skills will be tested to ensure that they are sufficient for the job.

  • Second telephone interview

    In a second telephone interview, the company ensures that you are a perfect fit for the job.

  • Your job offer

    As soon as you have successfully completed your interview, you will receive your job offer and can start packing your bags!

Testimonials

FAQ

Yes, a good command of English is a prerequisite for this position.

No, one of the European citizenships or Swiss citizenship is sufficient. As a non-EU citizen, you can apply if you have a work permit from the destination country.

Julia

Our recruiters are ready to guide you through this application process!

From the moment you apply until your new job begins, and even after that, we are here to support you throughout the entire process. With Working Adventures by your side, you’re not alone.

Posizioni di lavoro correlate