Italian-speaking Customer Service & Content Moderation roles in sunny Porto

When you wander through the colourful streets of Porto, the second-largest city in Portugal, you'll fall in love instantly! The narrow alleys, impressive facades, charming parks, and sunny terraces along the waterfront create a wonderfully relaxed atmosphere. If this sounds like your kind of place, you’ve come to the right spot. We’re currently looking for Italian speakers to join customer service and content moderation projects in Porto. Curious? Keep reading.

Paid training

Ensuring you can effectively and confidently address customer questions.

Administrative support

Administrative support with your move to Portugal (bank account, registration...).

Accommodation

You can rent a room in a shared apartment without worrying about high housing costs.

Welcome Bonus €1,200

At Working Adventures, we’re always on the lookout for adventurous people who long to go abroad. That’s why we’ve launched the ‘Refer a Friend’ initiative, which gives you the chance to earn €1,000.

Do you know someone who might be interested in one of our job opportunities? Then let us know! After he or she applies for one of our vacancies, gets hired and completes the probationary period at the respective company, you will receive €1,000.

Vacancy

About the job 

As an Italian-speaking Customer Service Representative or Content Moderator in Porto, your exact role will depend on the project you join.

If you work in customer service, you’ll help customers with their questions via channels such as email, chat, social media or phone. You’ll answer questions, solve problems and make sure customers receive the support they need.

On a content moderation project, you’ll review and manage Italian user-generated content and make sure it follows the platform’s guidelines. This can include reviewing flagged content, removing inappropriate material and escalating issues when necessary. You’ll help keep the platform safe and enjoyable for its users.

Whichever project you join, you’ll work in an international environment and receive paid training before you start. Previous experience isn’t required.

You’ll mainly communicate with your international colleagues in English, so a good level of English is important.

Training and work schedule

From your first day, you’ll participate in an intensive, fully paid training to ensure you know exactly how to assist customers. This training typically occurs during working hours. Following the training, you will work in shifts (Monday to Sunday, between 08:00 and 19:00) for a total of 40 hours per week. You will receive your work schedule a few weeks in advance, allowing you to plan your free time and fully enjoy your time in Portugal!

Destination​​

The magical allure of Porto

Did you know that the historic centre of Porto is listed as a UNESCO World Heritage Site? It’s no wonder that the city was chosen as the ‘European Best Destination for a city break’ in 2017: Portugal’s gem never ceases to amaze! Its authentic architectural styles and brightly colored tiles make it one of the most picturesque spots in Europe. Additionally, the Portuguese embrace the good life, which is well-reflected in Porto. Fantastic wine, fresh fish, local delicacies: every dish you taste is a delight. And here’s another plus: it’s a relatively inexpensive city, so you get great value for your money. What are you waiting for? The city of sun, culture, and food awaits you for an incredible adventure!

mach-deine-kommunikationsstaerke-zum-beruf-in-porto-portugal

What do you get?​​

What is required?

Arbeite bequem von Zuhause aus als Kundendienstmitarbeiter(in) im Umkreis von Lissabon oder Porto
Werken in Porto

Why our recruiters love this destination​​

My visit to Porto was amazing! The city’s vibrant energy and diversity captivated me. From the lively Mercado do Bolhão to the serene waterfront, Porto’s charm is undeniable. I was struck by the seamless blend of history and modernity, with ancient landmarks coexisting alongside trendy establishments. Exploring the narrow streets felt like navigating a charming maze. The port wine cellars were a highlight, offering a glimpse into the city’s rich heritage. Above all, the warmth and hospitality of the locals made me feel at home, even during my brief stay.

Selin – International Recruiter

Interview process

  • Registration

    Click on the red apply button to sign up and fill out the form. Don't forget to attach your CV.

  • Expect a call from us

    This will happen faster than you think, so watch your phone! We will then provide you with further information about the position and of course we would like to get to know you better.

  • Collect and send data to the client

    After the phone interview, we will determine together with you if you are a suitable candidate for the job. If yes, we will send an online test to you.

  • Take the online test

    You will receive a test to assess your English and computer skills.

  • Video interview with our client

    Next, a video interview will be scheduled with the client's Recruiter. This conversation typically lasts about 45 minutes.

  • Receive the interview and test results

    After completing all steps, we will contact you to (fingers crossed!) deliver the good news that you have been hired!

  • Throw a party because you have a new job!

    Invite your friends to celebrate, as you are about to start an exciting new step in your career!

Testimonials

FAQ

The minimum period is 6 months.

A basic level of English is required.

No, it’s not a problem!

No, it’s not possible.

Not necessarily. The requirements vary depending on the project, and some positions do not require a high school diploma. Your recruiter can tell you which projects are available based on your profile.

Veronika

Our recruiters are ready to guide you through this application process!

From the moment you apply until your new job begins, and even after that, we are here to support you throughout the entire process. With Working Adventures by your side, you’re not alone.

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