Vacancy
About the role
Welcome to the world of Customer Care and Sales with our client, a leading Nordic energy company on a mission to create harmony between people, businesses, and nature. As champions of clean energy, they’re all about sparking positive change while keeping the planet in mind.
As a Customer Care and Sales Agent, you’ll be the friendly face behind the phone, email, chat, and web platforms, helping customers with everything from questions to purchases. From unravelling payment puzzles to orchestrating new orders, you’ll ensure every interaction ends with a smile.
To rock this role, you’ll need a blend of customer service charm and sales savvy. Great communication skills are your secret weapons, guiding you through negotiations with ease. And when the pressure’s on, you’ll thrive, fuelled by your passion for delivering top-notch service with a dash of Swedish flair.
Settling into Portugal with ease
Once you’ve booked your flight ticket (costs covered, of course), your colleagues will be eagerly waiting to welcome you at Lisbon Airport. They’ll whisk you away to your new apartment. Not only will they assist you in navigating the city, but they’ll also help with administrative tasks like setting up health insurance, taxes, and banking. Plus, you’ll have the opportunity to take a complimentary Portuguese course. Before you know it, you’ll be chatting away confidently in a whole new language during this incredible adventure.
Destination
Experience the relaxed mentality of the Portuguese
Embark on an adventure and uncover all that Portugal has to offer! Travelling by train and bus from Lisbon is not only convenient but also very affordable, allowing you to explore the country in your free time. The Mediterranean lifestyle, combined with the relaxed vibe of the Portuguese, will surely be something you are going to enjoy!
Lisbon enjoys the highest number of sunshine hours in Europe, creating an ideal setting for people of all ages to come together along the waterfront, bask in the sunshine, and revel in live music. Surfing is also incredibly popular, with complimentary kitesurfing lessons awaiting you if you are interested!
Restaurants, shops, cafés, and other creative ventures are popping up all over the city. Dining out doesn’t have to break the bank – the prato do dia (daily special) offers a hearty meal for a small price. A cup of coffee or a glass of wine on the terrace, as well as public transportation, are much cheaper than in Sweden. You can still buy clothing, bread, vegetables, and fish for a bargain at local markets.
Our favourite reasons to live in Lisbon
It's surf o'clock
Lisbon is located near the sea with some amazing beaches, which gives you the perfect opportunity to try to learn a new hobby: surfing! After you’ve practised the art of surfing, you can relax at one of the many beach clubs for some more seaside fun.
Explore the many local markets
Exploring the local markets in the city is an amazing experience. These markets offer local produce, artisanal goods, and unique Portuguese specialities, amongst which are cheeses, exquisite honey, and high-quality olive oil. Additionally, during the festive season of December, different neighbourhoods host a Christmas market!
Discover Lisbon's vibrant nightlife
Lisbon has loads of cafés, bars, and clubs for you to enjoy. Many of you have probably heard of the creamy pastry ‘Pastel de Nata’… Well, did you know that there is a Pastel de Nata shot? 🥃 An absolute game changer! Tip: try out ‘Sneaky Sip Lisbon’, this is a hidden cocktail bar that is only accessible through a secret door behind a photo automate. Don’t forget the password: BASEMENT.
Join Lisbon's expat community
Lisbon has the biggest expat community in the whole of Portugal! For this reason, it’s very easy to join an expat group, meet new friends and expand your network.
Pay a visit to Parque Urbano do Jamor
Lisbon has many parks available for you to explore new sports, from tennis courts to archery ranges. The greenest and biggest park is Parque Urbano do Jamor. This park has a canal in which you can kayak, and it also has a climbing wall for the daredevils among us!
What do you get?
- Your flight will be reimbursed after you have completed your training (you will receive this reimbursement along with your first salary).
- Shared accommodation will be provided for you, and utilities (gas, water, internet) are covered. You'll have a private room and share common areas like the kitchen, etc.
- A gross monthly salary of €1,346.27 to €1,606.17.
- Airport pickup service.
- You will receive an annual round-trip flight to your home country.
- Assistance with administration, such as opening a bank account, taxes, and private health insurance.
- Paid training: you will receive €385.20 for your training period (15 days in total).
- An international company culture with many activities such as Friday Movie Nights, company dinners, and much more.
- Take advantage of the free Portuguese course, kitesurf lessons, cooking classes, and much more!
- Interesting career advancement opportunities.
- A life-changing adventure that will leave an everlasting impact.
What's required?
- Fluent in spoken and written Swedish.
- Ability to speak and write in English reasonably well.
- High school diploma or equivalent.
- Flexible mindset (rotating shifts).
- Available for a minimum of 12 months.
- At least 18 years old.
- You have EU citizenship.
- Portuguese language skills are not required for this vacancy.
Why our recruiters love this destination
Interview Process
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Apply on our website
Click on the red application button to register and fill in the form. Do not forget to enclose your CV.
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Expect a call from us
This is happening faster than you think, so keep an eye on your phone! We will then provide you with more information about the vacancy and of course we want to get to know you better.
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Forwarding to our partner company
After your telephone interview, we will work with you to determine whether the job offer is suitable for you. If this is the case, we will pass on your data to our customers abroad.
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Interview with client
The client's recruiter will schedule an introduction phone call with you. After this, a video call will follow with the project manager. During these talks, they'll check out your test results, chat about your motivation, and discuss your skills. Make sure you are at your best and come across as motivated!
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Receive the outcome of the interview
After all steps are completed, we will contact you to (fingers crossed!) deliver the good news that you have been hired!
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Pack your bags and board the plane!
Throw a farewell party, pack your suitcases, and step onto the plane to start your adventure in Lisbon!
Testimonials
FAQ
The minimum is 12 months.
No, you will be provided with paid training and coaching so that you will become an expert in no-time!
Yes, for this position it is required that you are able to speak and write Swedish fluently.
Yes, to be able to communicate with your colleagues, it is required to have sufficient knowledge in both speaking and writing in English.
Yes, it is required that you have EU citizenship.
Yes, a high school diploma is required for this position.
You’ll be working 40 hours per week, with 8 hours per day including an additional lunch break hour. The shifts rotate, spanning from Monday to Friday, starting at 08:00 and finishing at 17:00.
There are two options. You can choose to find your own accommodation or arrange accommodation through your employer. With the second option, the cost will be deducted from your salary.
If you decide to take advantage of the free accommodation (including utilities and internet), you will earn €1,346.27 gross per month. Since your accommodation and health insurance are covered for you, you’ll have more to spend on enjoyable activities!
Prefer to find your own accommodation or already living in Portugal? In that case, you will receive a gross monthly salary of €1,606.17.
Our recruiters are ready to guide you through this application process!
From the moment you apply until your new job begins, and even after that, we are here to support you throughout the entire process. With Working Adventures by your side, you’re not alone.