vacancy
About the role
In this role, you’ll support Croatian-speaking customers with their questions, orders, and product information. You will be the face (or rather, voice) of the company; your communication skills, patience, and attention to detail will help you deliver a positive customer experience every day.
What you’ll be doing
- Assisting customers via phone, email, and social media with clear and fitting solutions
- Updating customer information and keeping records accurate in the system
- Working closely with your team and other departments to resolve requests efficiently
- Making sure every customer feels supported from start to finish
About the Company
You’ll join an international company that works with global partners and supports well-known brands across Europe. The best part about this? You don’t need prior experience, you’ll receive three weeks of paid training followed by one week of guided practice to help you feel confident before working independently.
You’ll be part of a welcoming and social team where collaboration is key and no two days are the same. If you’re looking for a rewarding job abroad, great teamwork, and the chance to grow in an international environment, this could be the perfect role for you.
Destination
Why move to Sofia?
Sofia is a great place to live and work if you’re looking for an international experience without the high cost of big Western European cities. The city offers a low cost of living, lively social life, and a growing international community, making it easy to settle in and meet new people. You can enjoy cozy cafés, affordable restaurants, and a mix of history and modern city life, all while being close to nature with mountains just outside the city. With a relaxed lifestyle and plenty of opportunities to explore Bulgaria and nearby countries, Sofia is an exciting and comfortable place to start your life abroad.
Our favourite reasons to live in Sofia
Enjoy winter sports
Close to Sofia, a winter wonderland awaits! Hit the slopes of the nearby Vitosha Mountain and experience the adrenaline rush of skiing or snowboarding down its steep slopes. For those seeking a slower pace, cross-country skiing or snowshoeing through scenic trails is also an amazing option.
The green city
Sofia is known for its abundance of parks and green spaces. This offers a lot of opportunities for outdoor activities like hiking, cycling, and picnicking.
Enjoy Sofia’s culinary delights
Food enthusiasts will find themselves in heaven in Sofia. The city is known for its diverse culinary scene, featuring traditional Bulgarian cuisine as well as international flavours.
Sofia is an absolute shopping paradise
Sofia offers a wide variety of shopping centres, boutique stores, and local markets. From international brands to unique local designs, you'll find a wide array of fashion choices to suit any style.
Enjoy Sofia’s friendly and warm people
Sofia is known for its warm and friendly atmosphere. The locals are generally welcoming and hospitable, making it easier for newcomers to integrate into the community and feel at home.
Go partying at the many festivals and events
Sofia hosts a vibrant calendar of festivals and events throughout the year. From music and film festivals to cultural celebrations and art exhibitions, there's always something happening in this amazing city.
What do you get?
- A full-time position with comprehensive, paid training to prepare you for success.
- Your flight to Sofia is paid for by the company.
- Free temporary housing for your first two weeks while you settle in.
- Practical help with paperwork such as setting up a bank account, taxes, and health insurance.
- A gross monthly salary of €1.793.
- Paid holidays and time off during national holidays to make the most of your time abroad.
- The opportunity to work partly from home once you’re fully settled.
- Continuous guidance, feedback, and training to support your development.
- A vibrant, multicultural work environment with team outings, fun events, and friends from across Europe.
What's required?
- You have a strong command of Croatian (C1 level or above).
- You can communicate confidently in English, both spoken and written.
- You’re looking to start an international experience and are available to work in Bulgaria for a minimum of 6 months.
- You are at least 18 years old.
- You possess a valid EU passport or ID card.
- Experience isn’t required. Motivation and a positive attitude are what count most!
Why our recruiters love this destination
Application Process
Testimonials
FAQ
Very quickly! We typically contact you within 2 working days.
English is key for both your job and everyday life here. Ideally you’d have a B2 level or above, meaning you can comfortably talk to others, understand them and write clear messages. If you’re unsure, go ahead anyway and apply! Our recruiters will help determine if your English meets the requirement.
You must hold EU nationality in order to work in Bulgaria without needing a work permit. You’ll need a valid passport or national ID card from an EU country (for example Croatia or another member state). Don’t forget: the document must still be valid.
We coordinate with you to choose a start date that works both for you and the employer. Let us know your availability when you apply.
The contract is for a minimum of 6 months, giving you enough time to adjust and enjoy your stay in Bulgaria.
Yes, we’re happy to walk you through what the job really involves so you can decide. Plus, we have additional positions that might be interesting for you. Ask your recruiter for details.
We’ll provide full details during the recruitment process. You’ll be well prepared before you start work.
Yes, you’ll stay in company-arranged hotel accommodation for your first 2 weeks, and we’ll support you in finding a longer-term home after that.
No, it’s not required. While customer-service experience may help, your enthusiasm and readiness to learn are what matter most.
Yes, if you rent your own place and the landlord allows pets, you can bring your pet too.
No, this role is full-time (40 hours/week). Part-time is unfortunately not an option.
Not at all, you only need to speak Croatian and English.
You will work 40 hours per week in shifts from Monday to Friday – 9:00 a.m. – 11:00 p.m. and Saturday – Sunday 10:00 am – 7:00 pm.
Yes, after some time and based on your performance, working from home can be arranged.
No, a formal diploma is not mandatory.
Our recruiters are ready to guide you through this application process!
From the moment you apply until your new job begins, and even after that, we are here to support you throughout the entire process. With Working Adventures by your side, you’re not alone.
