Vacancy
About the job
Looking for a new challenge in Valencia? We are currently looking for motivated Customer Experience Specialists to join a fast-growing international print company.
In this role, you’ll be a strong communicator, interacting with customers via email, chat, and phone. You’ll help them choose the right products, advise on design options, and guide them toward the best possible result. You’ll also handle more complex cases, solve problems, and sometimes support customers who need help deciding between formats, finishes, or specifications. No two days are the same.
This is not a scripted support role. You’ll be working with a wide variety of product combinations and customer needs, meaning you’ll constantly be thinking, adapting, and finding solutions.
You’ll receive a paid training period of one month on-site in Valencia, where you’ll learn everything from internal processes to communication best practices. After training, you’ll have the flexibility to work remotely from within the Valencia area.
About the Company
You’ll be joining a fast-growing and creative international company specialising in personalised print products, from flyers to business cards. The Customer Experience team is based in Valencia, where you’ll be working alongside colleagues from all over the world. It’s the perfect place to develop your skills, build friendships, and grow your career.
Destination
Living in Valencia
Valencia is one of Europe’s most vibrant coastal cities. With around 300 days of sunshine per year, you can enjoy beautiful beaches, lively squares, and green parks perfect for relaxing or staying active.
The city is international and welcoming, making it easy to meet people from all over the world. From amazing food to a laid-back lifestyle, Valencia offers the perfect balance between work and life.
What do you get?
- Salary of €1,700–€1,900 gross per month
- Support with obtaining your NIE (Spanish tax/ID number)
- Paid one-month training on-site in Valencia
- Permanent contract
- 25 days of paid holiday + public holidays
- Daily breakfast and lunch provided at the office
- Access to fitness and sports discounts
- The possibility to work from home after your training
- Bootcamp twice a week
- Paid time off for volunteering
What is required?
- Fluent English (near-native level)
- Minimum 1 year in a fast-paced customer-facing role
- You already live in our near Valencia
- Comfortable working in a fast-paced, dynamic environment
- Available 39 hours a week
- Strong problem-solving mindset and attention to detail
- Ability to stay calm under pressure
- EU passport or valid EU work permit
- Minimum availability of 12 months
- Available to start soon
Why our recruiters love this destination
Valencia inspires in many ways! The city impresses with its fascinating architecture, delicious paella and lively city life. But that is by no means all.
The historic city centre invites you to explore, the Mercado Central entices you with a variety of offers, the enchanting Turia Park invites you to linger and the futuristic Ciudad de las Artes y las Ciencias impresses with its modern aesthetics. Leisurely walks in the Jardines del Turia as well as relaxing days on the beach of Malvarrosa complete the experience.
Enjoying local specialities such as horchata and the world-famous paella is also an absolute must. A weekend is hardly enough to explore all the beauties of this city. ¡Hasta luego, Valencia! 
MELODY – International Recruiter
Interview process
Testimonials
FAQ
You don’t need to be a native English speaker. As long as you can communicate confidently and feel comfortable interacting with people in English, you’ll be fine. During the interview process we’ll quickly assess your level together.
No, English is the only language required for this role. It doesn’t have to be your native language, as long as you speak it fluently. For example, Swedish or Danish speakers with strong English could be a great fit.
For this role we ask candidates to be available for at least 12 months. This gives you enough time to complete your training and settle into the role.
To work in another EU country without a work permit, you need to be an EU citizen. The easiest way to prove this is with a valid passport or ID card from an EU country. Make sure it’s not expired.
We’ll work with you to find a start date that fits your and your employer’s plans. Just sign up and let us know your availability!
For this role, you’ll need a minimum 1 year of experience in a fast-paced, customer-facing role (such as customer support, hospitality, retail, sales, or contact centre environments).
No, the role is full-time (around 39 hours per week).
This is a full-time role with shifts scheduled between Monday and Sunday. You’ll typically work one Sunday per month and receive a day off in return.
Standard hours are 9:00 to 17:30, with rotating shifts such as 7:00 to 15:30, 8:00 to 16:30, 10:00 to 18:30, or 10:30 to 19:00.
Our recruiters are ready to guide you through this application process!
From the moment you apply until your new job begins, and even after that, we are here to support you throughout the entire process. With Working Adventures by your side, you’re not alone.
