vacancy
About the role
As a Customer Support Specialist, you’ll be helping Romanian-speaking customers with their questions and ensuring every interaction ends with a smile. Whether it’s solving a simple request or explaining product details, your patience and positivity will make the difference.
You’ll receive three weeks of training plus one week of guided support to help you feel confident from day one. Your workplace will be modern, social, and full of international energy.
What you’ll be doing
- You’ll help customers by phone, email, or social media solving issues, updating details, and making sure every request is handled smoothly.
- You’ll record everything accurately and work with your teammates to ensure customers leave happy and satisfied.
- Your main goal? Making sure every customer ends the conversation happy and satisfied.
About the company
You’ll be joining a well-established employer that partners with major international brands across Europe. You’ll be working on one of their exciting customer projects, where you’ll receive comprehensive training and full support to help you succeed. No previous experience required! What really matters is that you’re patient, a good listener, and enjoy helping others. You’ll be surrounded by friendly colleagues who support each other and make every day feel different. If you love making a positive impact on people’s day, this is the perfect role for you!
Destination
Why move to Sofia?
Sofia is a city that perfectly blends modern life with natural beauty. Imagine finishing work and heading straight into the mountains for a weekend hike, or spending evenings exploring local cafés and live music spots. With low living costs and a growing international community, it’s an amazing place to begin your working-abroad experience.
Our favourite reasons to live in Sofia
Enjoy winter sports
Close to Sofia, a winter wonderland awaits! Hit the slopes of the nearby Vitosha Mountain and experience the adrenaline rush of skiing or snowboarding down its steep slopes. For those seeking a slower pace, cross-country skiing or snowshoeing through scenic trails is also an amazing option.
The green city
Sofia is known for its abundance of parks and green spaces. This offers a lot of opportunities for outdoor activities like hiking, cycling, and picnicking.
Enjoy Sofia’s culinary delights
Food enthusiasts will find themselves in heaven in Sofia. The city is known for its diverse culinary scene, featuring traditional Bulgarian cuisine as well as international flavours.
Sofia is an absolute shopping paradise
Sofia offers a wide variety of shopping centres, boutique stores, and local markets. From international brands to unique local designs, you'll find a wide array of fashion choices to suit any style.
Enjoy Sofia’s friendly and warm people
Sofia is known for its warm and friendly atmosphere. The locals are generally welcoming and hospitable, making it easier for newcomers to integrate into the community and feel at home.
Go partying at the many festivals and events
Sofia hosts a vibrant calendar of festivals and events throughout the year. From music and film festivals to cultural celebrations and art exhibitions, there's always something happening in this amazing city.
What do you get?
- A full-time, permanent position with paid training to get you off to a great start.
- Your flight to Sofia is fully covered.
- Free company-arranged accommodation for your first two weeks in Bulgaria.
- Administrative support for opening a bank account, managing taxes, and setting up health insurance.
- A gross monthly salary of 3,200 BGN (around €1,636).
- Paid vacation days and time off on Bulgarian public holidays, perfect for exploring your new home.
- The possibility to work in a hybrid model (partly from home) after a certain period.
- Ongoing coaching and personal development opportunities to help you grow in your role.
- A social, international team with regular events, trips, and new friends from all over Europe.
What's required?
- You speak Romanian fluently (native or C2 level).
- You’re comfortable communicating in English and can write clear messages.
- You’re ready for an adventure abroad and can stay in Bulgaria for at least 6 months.
- 18 years or older.
- You hold a valid EU passport or ID card.
- No previous experience needed. Motivation and a positive attitude are what count most!
Why our recruiters love this destination
Application Process
Testimonials
FAQ
Very quickly! We typically contact you within 2 working days.
English is important both at work and in everyday life. Ideally you’ll have a B2 level or higher. This means you can hold conversations, understand others and write clear messages. Unsure? Don’t worry and apply anyway, our recruiters can help assess whether your English level is sufficient.
You need to hold EU nationality to work in Bulgaria without a work permit. You show this with a valid passport or ID card from an EU country (e.g., Romania or another EU state). Make sure the document is not expired.
We’ll find a start date together that suits both you and the employer. Please let us know your availability when you apply.
You’ll sign a contract for at least 6 months. This gives you time to settle in, grow in your role and fully enjoy your time in Bulgaria.
We’ll gladly explain exactly what the job involves that might help you decide. And yes, we do have other roles that might be suitable for you! Ask your recruiter for more info.
Details will be provided during the recruitment process. You’ll get full support before you start.
Yes. You’ll stay in company-arranged hotel accommodation for the first 2 weeks, and we’ll assist you in finding a long-term home.
No, it’s not required. While experience in customer support is a plus, what really counts is your motivation and willingness to learn.
Yes, you can consider this if you rent your own place and your landlord allows pets.
No, this role is full-time (40 hours/week). Part-time is unfortunately not possible.
No, Bulgarian is not required. The languages you need to master are Romanian (native) and English.
You will work 40 hours a week in shifts from Monday to Friday 9:00 a.m. – 11:00 p.m. and Saturday and Sunday 11:00 am – 7:00 pm.
Yes, this is possible after a certain period and based on your performance.
No, a formal diploma is not required.
Our recruiters are ready to guide you through this application process!
From the moment you apply until your new job begins, and even after that, we are here to support you throughout the entire process. With Working Adventures by your side, you’re not alone.
