vacancy
About the role
In this role, you’ll manage customer requests through phone, email, chat, and web forms. You’ll listen, identify issues, and guide customers toward effective solutions. Your focus will be on troubleshooting, providing clear information, and ensuring each request is handled efficiently and professionally.
You’ll receive full training and ongoing coaching, so you’ll feel supported from day one.
What you’ll do
- Handle customer requests through phone, email, chat and web forms.
- Help customers with spare part orders and online services.
- Troubleshoot basic technical questions.
- Collaborate with your team to ensure smooth service delivery.
About the company
You’ll be working with an international organization that supports world-leading brands with their customer service operations. The company values professionalism, teamwork, and growth, offering a friendly environment where your ideas are heard and your development is encouraged.
Destination
Life and work in Sofia
Since you already live in Sofia, you know how special the city is. From its lively streets and cosy cafés to the mountains just a short drive away, Sofia combines energy and relaxation perfectly. It’s a city where you can enjoy life, meet people from all over the world, and grow your career without having to move anywhere else.
Our favourite reasons to live in Sofia
Enjoy winter sports
Close to Sofia, a winter wonderland awaits! Hit the slopes of the nearby Vitosha Mountain and experience the adrenaline rush of skiing or snowboarding down its steep slopes. For those seeking a slower pace, cross-country skiing or snowshoeing through scenic trails is also an amazing option.
The green city
Sofia is known for its abundance of parks and green spaces. This offers a lot of opportunities for outdoor activities like hiking, cycling, and picnicking.
Enjoy Sofia’s culinary delights
Food enthusiasts will find themselves in heaven in Sofia. The city is known for its diverse culinary scene, featuring traditional Bulgarian cuisine as well as international flavours.
Sofia is an absolute shopping paradise
Sofia offers a wide variety of shopping centres, boutique stores, and local markets. From international brands to unique local designs, you'll find a wide array of fashion choices to suit any style.
Enjoy Sofia’s friendly and warm people
Sofia is known for its warm and friendly atmosphere. The locals are generally welcoming and hospitable, making it easier for newcomers to integrate into the community and feel at home.
Go partying at the many festivals and events
Sofia hosts a vibrant calendar of festivals and events throughout the year. From music and film festivals to cultural celebrations and art exhibitions, there's always something happening in this amazing city.
What do you get?
- A full-time, permanent position with comprehensive, paid training.
- A gross monthly salary of 3,000 BGN (approx. €1,533).
- A professional work environment with growth opportunities.
- Continuous support and coaching.
- Hybrid work option available after six months.
- A friendly, international team with events and activities.
What's required?
- Fluency in Spanish (C1 level) and English (C1 level).
- 1–2 years of experience in customer support, BPO, or working with US customers.
- Strong communication skills and attention to detail.
- Basic technical knowledge and willingness to learn.
- Local candidates only (you must already live in Bulgaria).
- Positive attitude and a proactive mindset.
Why our recruiters love this destination
Application Process
Testimonials
FAQ
We usually contact applicants within two working days.
Yes, you’ll need to communicate in both Spanish and English confidently (C1 level).
Yes, only local candidates are reviewed for this position.
We’ll confirm your start date based on your availability and the company’s schedule.
It’s a permanent, full-time position.
Yes, you should have at least 1–2 years of experience in customer support, BPO, or working with US customers.
Yes, hybrid work is available after six months if performance targets are met.
No, you’ll only use Spanish and English in your daily work.
Monday to Friday, 13:00 – 22:00.
No, previous experience and motivation are more important than formal education.
Our recruiters are ready to guide you through this application process!
From the moment you apply until your new job begins, and even after that, we are here to support you throughout the entire process. With Working Adventures by your side, you’re not alone.
