Vacancy
About the job:
We are looking for friendly and motivated candidates to join our client’s customer serviceteam in Portugal. You will join an international team, where most of your colleagues live spread across Portugal and work from home.
As a Service Desk Agent you provide support to Czech-speaking customers of one of the biggest fashion brands in the world. It’s important that you are a good listener and that you can find the quickest solution to any problems your customers may face. The communication with the customers takes place mainly by telephone, but can also be conducted through various media channels such as chat, email and social media. For this position you must therefore be customer-friendly, but also organized and stress resistant. In addition to being a fluent Czech speaker, you must be able to speak English fluently. You will receive an extensive three-week training programme beforehand, so that you know exactly how to provide first-class customer service and assist with any questions that get asked.
For this role, you need to be living in Portugal or moving to Portugal in the near future. You’ll be working in different shifts so you need to be available to work shifts of 8 hours in between hours from 5am to 10pm.
Our favourite reasons to live in Lisbon
It's surf o'clock
Lisbon is located near the sea with some amazing beaches, which gives you the perfect opportunity to try to learn a new hobby: surfing! After you’ve practised the art of surfing, you can relax at one of the many beach clubs for some more seaside fun.
Explore the many local markets
Exploring the local markets in the city is an amazing experience. These markets offer local produce, artisanal goods, and unique Portuguese specialities, amongst which are cheeses, exquisite honey, and high-quality olive oil. Additionally, during the festive season of December, different neighbourhoods host a Christmas market!
Discover Lisbon's vibrant nightlife
Lisbon has loads of cafés, bars, and clubs for you to enjoy. Many of you have probably heard of the creamy pastry ‘Pastel de Nata’… Well, did you know that there is a Pastel de Nata shot? 🥃 An absolute game changer! Tip: try out ‘Sneaky Sip Lisbon’, this is a hidden cocktail bar that is only accessible through a secret door behind a photo automate. Don’t forget the password: BASEMENT.
Join Lisbon's expat community
Lisbon has the biggest expat community in the whole of Portugal! For this reason, it’s very easy to join an expat group, meet new friends and expand your network.
Pay a visit to Parque Urbano do Jamor
Lisbon has many parks available for you to explore new sports, from tennis courts to archery ranges. The greenest and biggest park is Parque Urbano do Jamor. This park has a canal in which you can kayak, and it also has a climbing wall for the daredevils among us!
Go on an adventurous hike
The surrounding area of Lisbon is absolutely stunning. So, get your hiking boots on and let’s go for an amazing hike. Lisbon is definitely the city to keep you active!
What do you get?
- Base salary of €930 gross per month + 2 extra months salary per year
- A shift allowance of €41.08 per month
- A lunch allowance of €6.85 per day worked (Paid in food vouchers)
- Health & Life insurance
- €75 IKEA voucher to help setup your home office
- You get 22 vacation days + 1 day on your birthday + 14 national holidays
- You will first receive a contract for 6 months and then a contract for an indefinite period
What is required?
- Fluent in Czech (spoken and written)
- Very good knowledge of English
- You're happy to work 8 hours a day in alternating shifts with a 1 hour lunch break. You work from Monday to Friday and the times of your shifts can be between 05:00 and 22:00
- You are older than 18 years of age
- You have good computer and technical skills
Why our recruiters love this destination
Interview Proces
Reviews
FAQ
No, for this vacancy, we are looking for a candidate available for a minimum of 1 year.
Yes, for this job, it’s important that you speak English well, as the training is conducted in English.
Yes, a secondary education diploma.
No, this is not a problem at al.
No, that’s not possible.
Yes, you need this for the position.
Our recruiters are ready to guide you through this application process!
From the moment you apply until your new job begins, and even after that, we are here to support you throughout the entire process. With Working Adventures by your side, you’re not alone.
