Vacancy
About the job
A leading payment solutions company is looking for a Spanish-speaking Customer Support Agent to join their amazing team in Lisbon. Their platform helps business owners sell anywhere, manage inventory, book appointments, order online, and much more.
What you’ll be doing
As a Customer Support Agent, you’ll help Spanish-speaking business owners get the most out of the payment platform. Whether it’s answering questions, fixing issues, or sharing tips, you’ll make sure everything runs smoothly. In this position, you will talk to customers in both English and Spanish.
Here’s what a typical day might look like for you:
- Helping customers by phone, email, or chat with account and payment questions.
- Troubleshooting technical issues and finding quick solutions.
- Guiding users on how to manage their business tools, like inventory and transactions.
- Verifying account information and following security guidelines.
- Staying up to date with platform updates to give accurate advice.
Does this sound like something for you? Apply now and one of our recruiters will contact you for a short phone call.
Destination
Lisbon, a dream come to life
Lisbon isn’t just a place to work, it’s a city that feels like a dream come to life. Picture this: sunny streets, colourful tiled buildings, and views of the sparkling Atlantic around every corner. With over 300 days of sunshine a year, it’s easy to see why people fall in love with Portugal’s capital.
Life here moves at the perfect pace. You can start your day with a fresh pastry and espresso at a local café, enjoy lunch by the river, and wind down with sunset views from one of the city’s famous miradouros (lookout points). Plus, Lisbon is surprisingly affordable compared to other European capitals.
Our favourite reasons to live in Lisbon
It's surf o'clock
Lisbon is located near the sea with some amazing beaches, which gives you the perfect opportunity to try to learn a new hobby: surfing! After you’ve practised the art of surfing, you can relax at one of the many beach clubs for some more seaside fun.
Explore the many local markets
Exploring the local markets in the city is an amazing experience. These markets offer local produce, artisanal goods, and unique Portuguese specialities, amongst which are cheeses, exquisite honey, and high-quality olive oil. Additionally, during the festive season of December, different neighbourhoods host a Christmas market!
Discover Lisbon's vibrant nightlife
Lisbon has loads of cafés, bars, and clubs for you to enjoy. Many of you have probably heard of the creamy pastry ‘Pastel de Nata’… Well, did you know that there is a Pastel de Nata shot? 🥃 An absolute game changer! Tip: try out ‘Sneaky Sip Lisbon’, this is a hidden cocktail bar that is only accessible through a secret door behind a photo automate. Don’t forget the password: BASEMENT.
Join Lisbon's expat community
Lisbon has the biggest expat community in the whole of Portugal! For this reason, it’s very easy to join an expat group, meet new friends and expand your network.
Pay a visit to Parque Urbano do Jamor
Lisbon has many parks available for you to explore new sports, from tennis courts to archery ranges. The greenest and biggest park is Parque Urbano do Jamor. This park has a canal in which you can kayak, and it also has a climbing wall for the daredevils among us!
Go on an adventurous hike
The surrounding area of Lisbon is absolutely stunning. So, get your hiking boots on and let’s go for an amazing hike. Lisbon is definitely the city to keep you active!
What do you get?
- Earn €870 gross per month, with 14 salaries paid each year!
- Administrative support with your move to Portugal (bank account, registration...).
- 36 paid days off annually (22 vacation days + 14 national holidays). If you have to work on a national Portuguese holiday, you'll receive a compensatory day off.
- After completing your training, you'll receive a meal allowance of €7.63 for each working day.
- You will be provided with health insurance.
- A fully paid training.
What is required?
- Fluent Spanish (spoken and written).
- Be able to speak and write English at a good level.
- Availability to work in Lisbon for 6 months (or longer).
- At least 1 year experience in Customer Service.
- You must at least have a high school diploma.
- At least 18 years of age.
- You have a valid European passport or European identity card.
- Availability to work on rotational shifts at the office (including nights and weekends).
Why our recruiters love this destination
Interview Process
Testimonials
FAQ
No, the minimum period required is 6 months.
Yes, a good level of English is required. You will talk with customers in both English and Spanish, plus English will come in handy in your day-to-day life.
Yes, you need at least 1 year of experience in Customer Service.
No, this is not possible.
A high school diploma is officially required for this role. However, your application might still be considered if you can show that you’re a good fit in other ways. For example, if you have relevant work experience (like customer service, sales, or hospitality), strong communication skills, or a clear motivation to move abroad and commit to the job — these can all help make up for the missing diploma. In short: if you’re motivated and have experience that matches the role, it’s definitely still worth applying!
Our recruiters are ready to guide you through this application process!
From the moment you apply until your new job begins, and even after that, we are here to support you throughout the entire process. With Working Adventures by your side, you’re not alone.
