Vacancy
About the position
As a Customer Service Agent, you’ll be the first point of contact for Polish-speaking customers. You deliver proactive and friendly technical support via phone and email. Your role will involve accurately addressing inquiries, diagnosing issues, and providing solutions – all while ensuring a high level of customer satisfaction.
You’ll receive comprehensive training to provide you with the knowledge and tools needed to handle a wide range of customer queries. Plus, you’ll have the full support of your manager and team whenever you come across challenges.
This is an on-site position where you’ll work alongside a diverse, international team made up of colleagues from all over Europe. This creates a collaborative and multicultural environment.
Moving to Lisbon has never been easier
Your new employer wants to make sure you have everything you need to start your new life in Lisbon smoothly. So, in addition to a great monthly salary, you will have the opportunity to rent a room in a shared apartment from your employer for 12 months! This will save you the hassle of having to look for an apartment as soon as you arrive. You will also receive reimbursement for the cost of your flight and other great benefits such as performance bonuses and growth opportunities.
Destination
Lisbon, a dream come to life
Lisbon, the capital of Portugal, is a vibrant and historic city that beautifully mixes traditional charm with modern appeal. Its pretty architecture creates an amazing backdrop against the Atlantic Ocean. With a mild climate year-round, a delicious food scene, and a welcoming atmosphere, Lisbon is becoming increasingly popular among expatriates. The cost of living is relatively affordable compared to other Western European capitals, and the city is known for its relaxed pace of life, making it an ideal place for those seeking a balanced lifestyle.
Our favourite reasons to live in Lisbon
It's surf o'clock
Lisbon is located near the sea with some amazing beaches, which gives you the perfect opportunity to try to learn a new hobby: surfing! After you’ve practised the art of surfing, you can relax at one of the many beach clubs for some more seaside fun.
Explore the many local markets
Exploring the local markets in the city is an amazing experience. These markets offer local produce, artisanal goods, and unique Portuguese specialities, amongst which are cheeses, exquisite honey, and high-quality olive oil. Additionally, during the festive season of December, different neighbourhoods host a Christmas market!
Discover Lisbon's vibrant nightlife
Lisbon has loads of cafés, bars, and clubs for you to enjoy. Many of you have probably heard of the creamy pastry ‘Pastel de Nata’… Well, did you know that there is a Pastel de Nata shot? 🥃 An absolute game changer! Tip: try out ‘Sneaky Sip Lisbon’, this is a hidden cocktail bar that is only accessible through a secret door behind a photo automate. Don’t forget the password: BASEMENT.
Join Lisbon's expat community
Lisbon has the biggest expat community in the whole of Portugal! For this reason, it’s very easy to join an expat group, meet new friends and expand your network.
Pay a visit to Parque Urbano do Jamor
Lisbon has many parks available for you to explore new sports, from tennis courts to archery ranges. The greenest and biggest park is Parque Urbano do Jamor. This park has a canal in which you can kayak, and it also has a climbing wall for the daredevils among us!
Go on an adventurous hike
The surrounding area of Lisbon is absolutely stunning. So, get your hiking boots on and let’s go for an amazing hike. Lisbon is definitely the city to keep you active!
What do you get?
- A gross monthly salary of €1,190.
- Bonus of up to €100 per month.
- Your airfare is reimbursed after 6 months of work within the company.
- The possibility to live in a shared apartment provided by the company for a sum of €280 deducted from your salary (including expenses and internet).
- Health insurance after 6 months in the company.
- Administrative support for your accommodation in Portugal (bank account, registration...).
- Opportunity for growth in this dynamic and international company.
What is required?
- You must be fluent in Polish (spoken and written).
- A good level of English (B2).
- Availability for at least 6 months.
- Valid European passport or European ID card.
- You must be at least 18 years old.
Why our recruiters love this destination
Interview Process
Testimonials
FAQ
No, the minimum period required is 6 months.
Yes, a good level of English is required. You will talk with customers in both English and Polish, plus English will come in handy in your day-to-day life.
No, this is not a problem at all. Before the start of your job, you will receive a comprehensive training to prepare you.
No, this is not possible.
No, you do not need any degree for this position.
If you choose housing through your employer, then no. If you opt to look for your own housing, then it is possible.
This depends on the project you will be working for.
You will have to book and pay for the airfare yourself, but after 6 months of work, you will be reimbursed for the costs.
You need a European passport. So yes, a Polish passport is ok as well.
Our recruiters are ready to guide you through this application process!
From the moment you apply until your new job begins, and even after that, we are here to support you throughout the entire process. With Working Adventures by your side, you’re not alone.
