vacancy
About the role
As a Customer Service Agent, you’ll be the friendly voice that helps customers solve problems, answer questions, and get the best experience possible. Every day is different — you might help someone track an order, explain a product, handle a complaint, or provide guidance on services.
You’ll communicate mostly by phone, email, or chat, making sure every customer feels heard and supported. Attention to detail, patience, and a positive attitude are key, and there’s plenty of room to learn new skills and grow in your role. If you enjoy helping people, working in a team, and being part of an international environment, this job is a perfect fit!
Destination
Why move to Bulgaria?
This role is based in Bulgaria, with the main office in Sofia — a vibrant city full of history, cafés, and cultural events. Depending on the project, you may also have the flexibility to work remotely from anywhere in the country. Whether you explore the lively streets of Sofia, enjoy Bulgaria’s beautiful mountains and nature, or work comfortably from home, there’s plenty of opportunity to experience life in this diverse and welcoming country.
Our favourite reasons to live in Sofia
Enjoy winter sports
Close to Sofia, a winter wonderland awaits! Hit the slopes of the nearby Vitosha Mountain and experience the adrenaline rush of skiing or snowboarding down its steep slopes. For those seeking a slower pace, cross-country skiing or snowshoeing through scenic trails is also an amazing option.
The green city
Sofia is known for its abundance of parks and green spaces. This offers a lot of opportunities for outdoor activities like hiking, cycling, and picnicking.
Enjoy Sofia’s culinary delights
Food enthusiasts will find themselves in heaven in Sofia. The city is known for its diverse culinary scene, featuring traditional Bulgarian cuisine as well as international flavours.
Sofia is an absolute shopping paradise
Sofia offers a wide variety of shopping centres, boutique stores, and local markets. From international brands to unique local designs, you'll find a wide array of fashion choices to suit any style.
Enjoy Sofia’s friendly and warm people
Sofia is known for its warm and friendly atmosphere. The locals are generally welcoming and hospitable, making it easier for newcomers to integrate into the community and feel at home.
Go partying at the many festivals and events
Sofia hosts a vibrant calendar of festivals and events throughout the year. From music and film festivals to cultural celebrations and art exhibitions, there's always something happening in this amazing city.
What do you get?
- A full-time position with comprehensive, paid training to prepare you for success.
- Depending on the project, your flight to Sofia is paid for by the company. You can also get free temporary housing for your first two weeks while you settle in.
- Practical help with paperwork such as setting up a bank account, taxes, and health insurance.
- Gross monthly salary between 3300 BGN and 3400 BGN (€1.687 - €1.738).
- Paid holidays and time off during national holidays to make the most of your time abroad.
- With some of the projects you can work from home in Bulgaria.
- Continuous guidance, feedback, and training to support your development.
- A vibrant, multicultural work environment with team outings, fun events, and friends from across Europe.
What's required?
- You have a strong command of Portuguese (C1 level or above).
- You can communicate confidently in English, both spoken and written.
- You’re looking to start an international experience and are available to work in Bulgaria for a minimum of 6 months.
- You are at least 18 years old.
- You possess a valid EU passport or ID card.
- Experience isn’t required. Motivation and a positive attitude are what count most!
Why our recruiters love this destination
Application Process
Testimonials
FAQ
Very quickly! We typically contact you within 2 working days.
English is key for both your job and everyday life here. Ideally you’d have a B2 level or above, meaning you can comfortably talk to others, understand them and write clear messages. If you’re unsure, go ahead anyway and apply! Our recruiters will help determine if your English meets the requirement.
You must hold EU nationality in order to work in Bulgaria without needing a work permit. You’ll need a valid passport or national ID card from an EU country (for example Portugal or another member state). Don’t forget: the document must still be valid.
We coordinate with you to choose a start date that works both for you and the employer. Let us know your availability when you apply.
The contract is for a minimum of 6 months, giving you enough time to adjust and enjoy your stay in Bulgaria.
Yes, we’re happy to walk you through what the job really involves so you can decide. Plus, we have additional positions that might be interesting for you. Ask your recruiter for details.
We’ll provide full details during the recruitment process. You’ll be well prepared before you start work.
This depends on the project. There’s a chance you can get a company-arranged hotel accommodation for your first 2 weeks, and support in finding a longer-term home after that.
No, it’s not required. While customer-service experience may help, your enthusiasm and readiness to learn are what matter most.
Yes, if you rent your own place and the landlord allows pets, you can bring your pet too.
No, this role is full-time (40 hours/week). Part-time is unfortunately not an option.
Not at all, you only need to speak Potuguese and English.
You will work 40 hours per week in shifts from Monday to Friday – 9:00 a.m. – 11:00 p.m. and Saturday – Sunday 10:00 am – 7:00 pm.
This depends on the project.
No, a formal diploma is not mandatory.
Our recruiters are ready to guide you through this application process!
From the moment you apply until your new job begins, and even after that, we are here to support you throughout the entire process. With Working Adventures by your side, you’re not alone.
