Vacancy
About the role
As a Customer Service Agent, you’ll be the primary contact for Romanian-speaking customers; you will offer friendly and efficient technical support via phone and email. Your responsibilities will include resolving questions, identifying technical issues, and guiding customers toward effective solutions – all while maintaining a strong focus on customer satisfaction.
You’ll benefit from thorough training that equips you with the skills and knowledge needed to handle a wide variety of customer queries. Plus, your manager and team will always be there to support you whenever you face any challenges.
This is an in-office role based in Lisbon, where you’ll work side by side with a diverse team of colleagues from across Europe. It’s a dynamic and international environment; fun is guaranteed!
Starting your life in Lisbon made easy
Your future employer is committed to helping you settle in with ease. Alongside a competitive monthly salary, you’ll have the chance to live in company-arranged shared housing for up to 12 months. This saves you the stress of finding accommodation right away. You’ll also be reimbursed for your flight to Lisbon and enjoy additional perks like performance-based bonuses and opportunities for career development.
Destination
Lisbon, a dream come to life
Lisbon, Portugal’s capital, is a lively and historic city where old-world charm meets modern flair. Its picturesque buildings and scenic views along the Atlantic coastline create a stunning setting. Thanks to its mild weather throughout the year, delicious culinary scene, and friendly local culture, Lisbon has become a favorite destination for expats. The city offers a more affordable cost of living than many other Western European capitals and is known for its laid-back lifestyle, making it a great choice for those looking for both comfort and quality of life.
Our favourite reasons to live in Lisbon
It's surf o'clock
Lisbon is located near the sea with some amazing beaches, which gives you the perfect opportunity to try to learn a new hobby: surfing! After you’ve practised the art of surfing, you can relax at one of the many beach clubs for some more seaside fun.
Explore the many local markets
Exploring the local markets in the city is an amazing experience. These markets offer local produce, artisanal goods, and unique Portuguese specialities, amongst which are cheeses, exquisite honey, and high-quality olive oil. Additionally, during the festive season of December, different neighbourhoods host a Christmas market!
Discover Lisbon's vibrant nightlife
Lisbon has loads of cafés, bars, and clubs for you to enjoy. Many of you have probably heard of the creamy pastry ‘Pastel de Nata’… Well, did you know that there is a Pastel de Nata shot? 🥃 An absolute game changer! Tip: try out ‘Sneaky Sip Lisbon’, this is a hidden cocktail bar that is only accessible through a secret door behind a photo automate. Don’t forget the password: BASEMENT.
Join Lisbon's expat community
Lisbon has the biggest expat community in the whole of Portugal! For this reason, it’s very easy to join an expat group, meet new friends and expand your network.
Pay a visit to Parque Urbano do Jamor
Lisbon has many parks available for you to explore new sports, from tennis courts to archery ranges. The greenest and biggest park is Parque Urbano do Jamor. This park has a canal in which you can kayak, and it also has a climbing wall for the daredevils among us!
Go on an adventurous hike
The surrounding area of Lisbon is absolutely stunning. So, get your hiking boots on and let’s go for an amazing hike. Lisbon is definitely the city to keep you active!
What do you get?
- A gross monthly salary of €1,190.
- Bonus of up to €100 per month.
- Your airfare is reimbursed after 6 months of work within the company.
- The possibility to live in a shared apartment provided by the company for a sum of €280 deducted from your salary (including expenses and internet).
- Health insurance after 6 months in the company.
- Administrative support for your accommodation in Portugal (bank account, registration...).
- Opportunity for growth in this dynamic and international company.
What is required?
- You must be fluent in Romanian (spoken and written).
- A good level of English (B2).
- Availability for at least 6 months.
- Valid European passport or European ID card.
- You must be at least 18 years old.
Why our recruiters love this destination
Interview Process
Testimonials
FAQ
No, the minimum period required is 6 months.
Yes, a good level of English is required. You will talk with customers in both English and Romanian, plus English will come in handy in your day-to-day life.
No, this is not a problem at all. Before the start of your job, you will receive a comprehensive training to prepare you.
No, this is not possible.
No, you do not need any degree for this position.
If you choose housing through your employer, then no. If you opt to look for your own housing, then it is possible.
This depends on the project you will be working for.
You will have to book and pay for the airfare yourself, but after 6 months of work, you will be reimbursed for the costs.
A European passport is sufficient. So yes, a Romanian passport is ok as well.
Our recruiters are ready to guide you through this application process!
From the moment you apply until your new job begins, and even after that, we are here to support you throughout the entire process. With Working Adventures by your side, you’re not alone.
