Vacancy
About the position
As a Customer Service Agent, you’ll be the first point of contact for Polish-speaking customers. You deliver proactive and friendly technical support via phone and email. Your role will involve accurately addressing inquiries, diagnosing issues, and providing solutions – all while ensuring a high level of customer satisfaction.
You’ll receive comprehensive training to provide you with the knowledge and tools needed to handle a wide range of customer queries. Plus, you’ll have the full support of your manager and team whenever you come across challenges.
This is an on-site position where you’ll work alongside a diverse, international team made up of colleagues from all over Europe. This creates a collaborative and multicultural environment.
Moving to Lisbon has never been easier
Your new employer wants to make sure you have everything you need to start your new life in Lisbon smoothly. So, in addition to a great monthly salary, you will have the opportunity to rent a room in a shared apartment from your employer for 12 months! This will save you the hassle of having to look for an apartment as soon as you arrive. You will also receive reimbursement for the cost of your flight and other great benefits such as performance bonuses and growth opportunities.
Destination
Lisbon, a dream come to life
Lisbon, the capital of Portugal, is a vibrant and historic city that beautifully mixes traditional charm with modern appeal. Its pretty architecture creates an amazing backdrop against the Atlantic Ocean. With a mild climate year-round, a delicious food scene, and a welcoming atmosphere, Lisbon is becoming increasingly popular among expatriates. The cost of living is relatively affordable compared to other Western European capitals, and the city is known for its relaxed pace of life, making it an ideal place for those seeking a balanced lifestyle.
What do you get?
- A gross monthly salary of €1,180.
- Bonus of up to €100 per month.
- The possibility to live in a shared apartment provided by the company for a sum of €280 deducted from your salary (including expenses and internet).
- Health insurance after 6 months in the company.
- Administrative support for your accommodation in Portugal (bank account, registration...).
- Opportunity for growth in this dynamic and international company.
What is required?
- You must be fluent in Polish (spoken and written).
- A good level of English (B2).
- Availability for at least 6 months.
- Valid European passport or European ID card.
- You must be at least 18 years old.
Why our recruiters love this destination
From the moment I saw Lisbon featured in a travel program, it has been at the top of my bucket list. This is because it’s a hotspot for foodies with trendy bars, culinary food trucks or authentic seafood restaurants on every street corner.
I can already picture myself sitting on the magnificent Praça do Comércio while sinking my teeth into Portugal’s most famous pastry, the pastel de nata. I’m also totally up for visiting one of the typical fado houses to immerse myself in the local culture with traditional food and Portuguese fado music.
That’s the magic of travel for me; being open to new experiences, cultures and, of course, good food! 😋
Selin – International Recruiter
Interview process
Testimonials
FAQ
No, the minimum period required is 6 months.
Yes, a good level of English is required. You will talk with customers in both English and Polish, plus English will come in handy in your day-to-day life.
No, this is not a problem at all. Before the start of your job, you will receive a comprehensive training to prepare you.
No, this is not possible.
A high school diploma is officially required for this role. However, your application might still be considered if you can show that you’re a good fit in other ways. For example, if you have relevant work experience (like customer service, sales, or hospitality), strong communication skills, or a clear motivation to move abroad and commit to the job — these can all help make up for the missing diploma. In short: if you’re motivated and have experience that matches the role, it’s definitely still worth applying!
If you choose housing through your employer, then no. If you opt to look for your own housing, then it is possible.
This depends on the project you will be working for.
No, this will not be reimbursed.
You need a European passport. So yes, a Polish passport is ok as well.
Our recruiters are ready to guide you through this application process!
From the moment you apply until your new job begins, and even after that, we are here to support you throughout the entire process. With Working Adventures by your side, you’re not alone.
