Vacancy
About the job
Ever been frustrated when customer support didn’t help you properly? Annoying, right? Now imagine someone who actually listens, understands, and helps you. Doesn’t that just make your whole day? This could be you!
As a Customer Service Agent, you’ll be the friendly voice helping customers by email, chat, or phone. You’ll be the one to put a smile on customer’s faces – all from sunny Portugal!
Some of your responsibilities:
- Help solve problems and find the right solutions.
- Update customer information in the system.
- Follow up on open cases to make sure everything is resolved.
- Work together with other teams when needed.
- Keep track of common questions to help improve service.
- Stay up to date with product or service changes.
Don’t worry if you’ve never done this before, you’ll be taught everything you need to know during your fully paid and remote training. Additionally, you’ll have clear guidelines to follow, helpful tools, and a supportive team behind you. You’ll learn how to turn small problems into positive experiences.
About the company
You’ll work for a partner company that collaborates with exciting top brands; we’ll help match you with a project that suits your skills and interests perfectly. Plus, you’ll have the chance to learn from industry leaders and take your career to the next level!
You’ll also get to work with a welcoming, international team. This is your chance to grow your skills, gain experience, and build a career, all while enjoying the freedom of working from home. Sounds good? Sign up for a quick chat and find out more about this opportunity – no strings attached!
Destination
Enjoy the laid-back lifestyle in Portugal
Living in Portugal means that you can enjoy more than 300 days of sunshine a year, all while enjoying a laid-back and coastal lifestyle and perfect quality of life. The country’s two biggest cities, Lisbon and Porto, are lively and welcoming, full of charm, culture, and warm-hearted locals. After work, you can walk down cobblestone streets, sip a coffee by the water, or watch the sun dip below the horizon from a seaside spot. Your weekends? Perfect for exploring historic districts, enjoying fresh seafood, or catching some waves in the Atlantic. With a lower cost of living than many other European capitals and a thriving international community, it’s easy to feel at home and build new connections. Whether you’re drawn to nightlife, nature, delicious food or a more relaxed rhythm, Portugal has a little something for every part of you.
Our favourite reasons to live in Portugal
Large expat community
Portugal has a growing expat community, especially in popular cities such as Lisbon and the Algarve. This makes it easy to connect with other international residents and expats, making the transition to a new country ‘a piece of cake’!
Interesting hobbies
Portugal offers plenty of opportunities for fun outdoor activities and new hobbies, such as surfing, mountain biking, hiking, kayaking, and rock climbing.
Affordable cost of living
Portugal is known for its affordable cost of living compared to many other European countries. So you can fully enjoy life in Portugal without having to loot your wallet.
Delicious Portuguese cuisine
Portugal is known for its delicious dishes, including fresh fish and seafood, as well as excellent wines, such as the famous port wine. You can also enjoy the many idyllic restaurants and bars.
Diverse regions and short travel distances
Portugal has a varied landscape and several regions, each with its own charm. From the green mountains of the north to the sunny beaches of the Algarve in the south, and the historic cities such as Porto and Lisbon, there is always something new to discover.
Local festivals and events
Portugal has a rich tradition of local fiestas and events throughout the year, with locals and international communities coming together to party. This provides great opportunities to meet new people and experience the local culture.
What do you get?
- A full-time job with paid training to get you started.
- No cosy home yet? You can opt for company-arranged accommodation in either Porto or Lisbon.
- All necessary equipment, like a laptop, will be provided and sent to your place.
- A monthly salary between €1,620.50 (without accommodation) and €1,350 (with accommodation).
- Work from the comfort of your own home.
- Of course you will get paid vacation + Portuguese national holidays off to enjoy and explore Portugal..
- Ongoing coaching and career development.
What is required?
- Fluency in Norwegian.
- You should be comfortable having conversations in English and writing clear messages.
- You already live in or around Lisbon, Porto or the Algarve.
- You’re flexible and comfortable working in shifts.
- You can come to the office once every three months.
- You have a quiet workspace with a stable, high-speed internet connection.
- At least a high school diploma.
- You’re at least 18 years old.
- You’re available for 6 - 12 months.
- A valid passport or ID card from an EU country, or a valid work permit for Portugal.
Why our recruiters love to work remotely
Interview proces
Testimonials
FAQ
Very quickly, we usually reach out to you within 2 working days after receiving your sign-up.
Good English skills are required as it is widely spoken both at work and in daily life. Ideally, your English should be at a B2 level or higher. This means that you should feel comfortable having conversations, understanding others, and writing clear messages in English.
Not sure if your English is good enough? Don’t worry! Sign up and one of our recruiters will help you assess your level and see if you’re ready.
To work in another EU country without a work permit, you need to be an EU citizen. The easiest way to prove this is with a valid passport or ID card from an EU country (like Norway). Make sure it’s not expired.
We’ll work with you to find a start date that fits your and your employer’s plans. Just sign up and let us know your availability!
You’ll need to commit at least 6 months to 1 year, depending on the project you’ll work for. This gives you time to settle in, grow in your role, and make the most of your adventure.
We’re happy to walk you through what it means to work as a Customer Service Agent, if that helps you decide. And yes, there are often other roles available as well! For example, you could work in social media as a content moderator and there are also some more unique opportunities available with Google. However, please be aware that these positions will be on-site.
We are initially looking for people that are already living in or around Lisbon, Porto or Algarve. Not yet living there but still interested in the job? That is no problem, you can still apply. Your new employer can arrange accommodation in either Lisbon or Porto.
Not at all! You don’t need any previous experience. You’ll get full training and support to learn everything you need.
This role is full-time (40 hours per week), so part-time work isn’t possible.
No, you don’t need to speak Portuguese. The languages you should be able to speak are Norwegian and English.
For this project you will work in shifts, following a rotation system with morning, afternoon, and evening shifts. But don’t worry, you’ll receive your schedule a few weeks in advance, so you’ll always know ahead of time when you’re expected to work.
Yes, you work from home completely. Your equipment, like a laptop, will be provided and sent to your place. However, you must come to the office once every three months. You should also make sure that you have stable wifi connection.
Our recruitment team is ready to guide you through the application process!
From the moment you submit your application, to your new job start, and even beyond, we’re here to support you every step of the way. With Working Adventures by your side, you’re not alone.
