Vacancy
As a Swedish Customer Support Specialist in Porto, you’ll be the steady voice helping cruise line passengers keep their plans on track. Whether by phone, email, or chat, you’ll answer questions, solve problems, and make sure travellers feel ready to set sail with confidence.
Possible questions you might handle include:
- “Hi, I can’t find my cabin number in my booking. Can you help me?”
- “My flight to the port has been delayed. Will I still make it on time for boarding?”
- “I’d like to surprise my partner with an upgrade. Is that possible?”
In Porto’s modern office, you’ll join an international crew of colleagues who, like you, have started their own adventure abroad. With full training and coaching from day one, all you need is positivity, good communication skills, and the motivation to help others. This role is your chance to gain international work experience while enjoying life in one of Europe’s most charming coastal cities.
Destination
Why Porto?
Living in Porto means soaking up Portugal’s laid-back lifestyle while still being in a vibrant, bustling city. You can spend your mornings walking through colourful streets lined with tiled houses, your afternoons enjoying fresh seafood by the Atlantic, and your weekends exploring wine valleys or surfing on golden beaches. Porto is known for its warm and welcoming atmosphere, making it easy to feel at home quickly. With a lively expat community, plenty of social activities organised by the company, and free Portuguese lessons, you’ll have endless opportunities to make new friends and immerse yourself in the local culture. It’s not just a job abroad, it’s the chance to truly experience life in Portugal.
Our favourite reasons to live in Porto
Discover Porto's cultural offerings
Porto offers a wide range of cultural activities and events to suit all interests. From music festivals to art exhibitions and film screenings, there is always something to experience.
Enjoy the culinary diversity
Portuguese cuisine is world-renowned and Porto has numerous restaurants, cafés and bars where you can savour the country's diverse gastronomic delights. From fresh fish and seafood to sweet pastéis de nata - every culinary desire is fulfilled here.
Benefit from the low cost of living
Compared to most European cities, living in Porto won’t break the bank! You can enjoy a great lifestyle here without your wallet crying for help. Delicious food, cosy spots, and stunning views all come at a price that’ll make you feel like you’re winning at adulting. Who knew living well could be this affordable?
Experience the city's lively nightlife
Porto has a lively nightlife that is particularly attractive to young people. From clubs and bars to live music and open-air festivals, there are always opportunities to go out and have fun.
Relax in nature and take advantage of numerous leisure activities
The area surrounding Porto offers numerous opportunities for outdoor activities such as hiking, cycling and water sports. The nearby Atlantic Ocean and the surrounding mountains offer adventure and relaxation in equal measure.
Make new friends in the large international community
Porto is home to a diverse international community, making it easy to make new friends from all over the world. You can learn from their experiences and cultural backgrounds and quickly feel at home in the city.
What do you get?
- Base salary: €1,500 gross per month (paid 14 times a year) + performance bonus (around €150). You can choose to spread this over 12 months instead, making your monthly salary €1,750.
- Your flight will be reimbursed after 6 months with the company.
- Shared housing for €280 per month (private room + shared furnished spaces, all bills included).
- Paid training and coaching.
- Health & taxes support: Assistance with paperwork, bank account, health insurance and tax setup.
- Meal allowance of €7.23 per day worked (~€150 per month).
- Private health insurance after 6 months.
- Free Portuguese lessons, social activities, and events to connect with other expats.
- 22 days paid holiday and compensation days for public holidays worked.
What's required?
- Native-level Swedish.
- Good written and spoken English.
- A positive attitude, clear communication skills, and empathy.
- A high school diploma is required.
- You should already have some experience in customer service.
- Tech-savvy to navigate phone systems, email workflows, chat platforms and handle customer data securely and smoothly.
- Available for at least 12 months, so you can truly settle into your role and the Porto lifestyle.
- You should be 18 years or older.
- A valid EU passport or ID.
Why our recruiters love this destination
Your path to your new dream job in Porto
Testimonials
FAQ
Very quickly, we usually reach out to you within 2 working days after receiving your sign-up.
Good English skills are required as it is widely spoken both at work and in daily life. Ideally, your English should be at a B2 level or higher. This means that you should feel comfortable having conversations, understanding others, and writing clear messages in English.
Not sure if your English is good enough? Don’t worry! Sign up and one of our recruiters will help you assess your level and see if you’re ready.
To work in another EU country without a work permit, you need to be an EU citizen. The easiest way to prove this is with a valid passport or ID card from an EU country (like Germany or Austria). Make sure it’s not expired.
We’ll work with you to find a start date that fits your and your employer’s plans. Just sign up and let us know your availability!
You’ll need to commit to at least 12 months. This gives you time to settle in, grow in your role, and make the most of your adventure in Portugal.
You’ll receive paid onboarding and training to fully prepare you for your role. The duration varies depending on the project but typically lasts between 2 to 4 weeks, Monday to Friday during office hours. You’ll learn about the company, how everything works, and exactly what your tasks will be. You won’t be alone, you’ll start together with other newbies, so you can learn and support each other. After the first two weeks, you’ll move on to the ”nesting” phase: training on the job for one to two months, all tailored to your personal learning needs.
Yes, you have the option of shared housing for €280 per month (private room + shared furnished spaces, all bills included).
You should have some experience already. But you’ll also get full training and plenty of support to learn everything about the job and the company.
Only if you rent your own place and your landlord allows it (not in shared housing provided by the company).
This role is full-time (40 hours per week), so part-time work isn’t possible.
No, you don’t need to speak Portuguese. The languages you should be able to speak are Swedish and English.
No, it’s not possible for this role to work from home.
Our recruiters are ready to guide you through this application process!
From the moment you apply until your new job begins, and even after that, we are here to support you throughout the entire process. With Working Adventures by your side, you’re not alone.
