Vacancy
About the job
Do you love tackling tech problems and helping customers find solutions? As a Technical Support Specialist, you’ll assist users with troubleshooting, software issues, and IT-related inquiries. You’ll be the go-to person for customers needing expert guidance, ensuring they get back on track quickly.
Here’s what you’ll do:
- Provide IT support via phone and web-based channels.
- Troubleshoot and resolve software and network-related issues.
- Guide customers through technical solutions in a clear and friendly way.
- Work closely with colleagues to ensure the best possible service.
- Document issues and solutions to help improve future support processes.
Tech support, but make it exciting!
Ever imagined working for one of the biggest tech companies in the world? Now’s your chance! Whether it’s assisting businesses with software challenges or helping users navigate IT solutions, you’ll be at the forefront of innovation. With top-notch training and career growth opportunities, this role is your gateway to the IT world!
Moving to Portugal; a piece of cake!
Your new workplace isn’t just any office – it’s one of Europe’s top 25 employers. And guess what? You’re off to sunny Lisbon, with your plane ticket being refunded after 9 months. Need help with the boring paperwork? Say no more! Your new colleagues have your back with everything from health insurance to taxes and banking. Oh, and did we mention? You’ll have the opportunity to learn Portuguese through a free language course, making it easier to connect with locals. Get ready for an exciting adventure that combines career growth with a vibrant lifestyle in Lisbon!
Destination
Experience the relaxed mentality of the Portuguese
Welcome to Lisbon, Portugal’s sunny capital, where the sun practically throws a party 300 days a year! Feel the carefree vibes and the vibrant energy that makes everyone smile. Umbrellas? Who needs them! The locals are like sunshine in human form, wrapping you in warmth the moment you arrive. Making new friends here? Easier than ordering coffee in one of the many cosy cafes! And when the stars twinkle, Lisbon lights up with its party spirit – nightclubs, street bashes, you name it! Wanna surf? Hike? Kayak? You got it! In Lisbon, anything is possible. So, are you ready to join the fun? Then don’t wait, pack your bags and let’s go!
Our favourite reasons to live in Lisbon
It's surf o'clock
Lisbon is located near the sea with some amazing beaches, which gives you the perfect opportunity to try to learn a new hobby: surfing! After you’ve practised the art of surfing, you can relax at one of the many beach clubs for some more seaside fun.
Explore the many local markets
Exploring the local markets in the city is an amazing experience. These markets offer local produce, artisanal goods, and unique Portuguese specialities, amongst which are cheeses, exquisite honey, and high-quality olive oil. Additionally, during the festive season of December, different neighbourhoods host a Christmas market!
Discover Lisbon's vibrant nightlife
Lisbon has loads of cafés, bars, and clubs for you to enjoy. Many of you have probably heard of the creamy pastry ‘Pastel de Nata’… Well, did you know that there is a Pastel de Nata shot? 🥃 An absolute game changer! Tip: try out ‘Sneaky Sip Lisbon’, this is a hidden cocktail bar that is only accessible through a secret door behind a photo automate. Don’t forget the password: BASEMENT.
Join Lisbon's expat community
Lisbon has the biggest expat community in the whole of Portugal! For this reason, it’s very easy to join an expat group, meet new friends and expand your network.
Pay a visit to Parque Urbano do Jamor
Lisbon has many parks available for you to explore new sports, from tennis courts to archery ranges. The greenest and biggest park is Parque Urbano do Jamor. This park has a canal in which you can kayak, and it also has a climbing wall for the daredevils among us!
Go on an adventurous hike
The surrounding area of Lisbon is absolutely stunning. So, get your hiking boots on and let’s go for an amazing hike. Lisbon is definitely the city to keep you active!
What do you get?
- A gross monthly salary of €1,300.84 (with accommodation) or €1,417.50 (without accommodation).
- Shared accommodation with a private room and shared common areas (kitchen, etc.). Gas, water, electricity, and internet included.
- Your training is paid: you will receive €92.80 per week.
- Your plane ticket to Lisbon is refunded after 9 months.
- You will receive an annual return flight to your home country, which will be reimbursed.
- Your documents, health insurance and accommodation are paid for and organised for you.
- Career growth opportunities within the company.
- Free Portuguese language course, kitesurfing lessons, cooking classes, and more.
- A welcoming corporate environment with fun activities including Friday movie nights, company dinners and more!
- An unforgettable life experience that you will remember for the rest of your life!
What is required?
- Fluent Italian (spoken and written).
- Good level of English (spoken and written).
- Availability to live and work in Lisbon for 12 months.
- At least 18 years of age.
- You need to have completed high school and have access to your diploma.
- You have prior experience in technical support.
- A valid European passport or European identity card.
- Experience with Office 365, particularly Exchange Online.
- Basic understanding of networks, authentication methods, and PowerShell scripting.
- Familiarity with Active Directory and DNS management.
Why our recruiters love this destination
Interview Process
Testimonials
FAQ
The minimum period is 12 months.
A basic level of English is required.
While prior experience in technical support is beneficial, we understand that everyone has to start somewhere. For roles requiring specific technical knowledge, such as familiarity with Office 365, Exchange Online, Active Directory, DNS, PowerShell, and networking concepts, candidates are typically expected to have foundational understanding or relevant certifications.
That said, if you’re passionate about this role, please apply! We have several projects available and can always see what would fit you best. Here you can find all our vacancies in Portugal.
If you choose to search for your own accommodation, bringing pets is a possibility. This means you’ll have the freedom to seek out accommodation options that explicitly permit pets. It’s important to consider additional factors, such as extra costs for your flight ticket and necessary preparations for your pet, like vaccinations. These considerations ensure a smooth travel experience for both you and your furry companion.
No, it’s not possible.
The minimum requirement is a high school diploma.
Your relocation package includes a flight, which will be reimbursed after 9 months, assistance with documents, and health insurance. Additionally, accommodation can be provided if desired. You have two choices: Either look for your own accommodation, or have it arranged by your employer. Your salary varies based on this choice.
Our recruiters are ready to guide you through this application process!
From the moment you apply until your new job begins, and even after that, we are here to support you throughout the entire process. With Working Adventures by your side, you’re not alone.
