Vacancy
About the position
Are you social and do you enjoy solving problems? We have the perfect opportunity for you! As a Customer Support Agent you are responsible for helping out customers via phone, email, or live chat. You will do all of this in Swedish. As a valued member of the team, you’ll be the friendly face and knowledgeable voice the customers can always rely on. Any questions they have? No problem – you’ve got all the answers! And when it comes to handling complaints, you’ll be a pro at turning frowns into smiles. While doing this, a vital task of your job will be safeguarding sensitive customer information, ensuring their privacy is in the best hands. Your attention to detail and dedication will be the pillars of the customer’s trust and loyalty.
Don’t sweat it if you haven’t done this before – we’ll train you up! Any previous customer service experience is a bonus, but not a must.
Your day to day tasks are mainly:
- Provide customer support over the phone, chat, and mail.
- Deal with new and existing customers.
- Skilfully manage customer data.
- Offer helpful and efficient service.
What makes this position unique?
The main location of the company is Lisbon, Portugal. However, the position is offered exclusively as a remote work opportunity, allowing you to work from anywhere in Portugal. The necessary equipment, such as a computer, keyboard, and mouse, will be provided. Training will also be conducted online, ensuring that you become familiar with all products and processes, enabling you to provide the best possible customer service. To ensure a successful application process, having a stable internet connection is essential!
Already living in Portugal? Perfect, you can complete the training and continue working from the comfort of your home. Not yet residing in Portugal? No problem, you can choose your dream destination in Portugal, such as with a view of the Atlantic coast!
About the company
Our client is all about convenience. They create more time for whatever people love – cooking, family time, exercise, and work. They are dedicated to creating an outstanding experience for their customers – from planning purchases with your family until the milk is in your fridge. Working for this client will give you a rare opportunity to put a positive impact on people’s lives.
Destination information
Discover Lisbon, the best city for expats!
Discover one of the world’s most beautiful cities and soak up the sun in Lisbon’s lovely weather! Living and working here means making friends from all over the world, enjoying sunbathing and swimming, and exploring all that Portugal offers.
Lisbon is famous for its delicious food and laid-back lifestyle envied by many. You’ll find trendy cafes, bars, and plenty of shopping. If you’re into culture and history, there are loads of museums and sights to visit too.
Getting around is easy, and during your free time, there are tons of amazing places to explore. Guaranteed an unforgettable experience in the charming and international city of Lisbon!
Our favourite reasons to live in Lisbon
It's surf o'clock
Lisbon is located near the sea with some amazing beaches, which gives you the perfect opportunity to try to learn a new hobby: surfing! After you’ve practised the art of surfing, you can relax at one of the many beach clubs for some more seaside fun.
Explore the many local markets
Exploring the local markets in the city is an amazing experience. These markets offer local produce, artisanal goods, and unique Portuguese specialities, amongst which are cheeses, exquisite honey, and high-quality olive oil. Additionally, during the festive season of December, different neighbourhoods host a Christmas market!
Discover Lisbon's vibrant nightlife
Lisbon has loads of cafés, bars, and clubs for you to enjoy. Many of you have probably heard of the creamy pastry ‘Pastel de Nata’… Well, did you know that there is a Pastel de Nata shot? 🥃 An absolute game changer! Tip: try out ‘Sneaky Sip Lisbon’, this is a hidden cocktail bar that is only accessible through a secret door behind a photo automate. Don’t forget the password: BASEMENT.
Join Lisbon's expat community
Lisbon has the biggest expat community in the whole of Portugal! For this reason, it’s very easy to join an expat group, meet new friends and expand your network.
Pay a visit to Parque Urbano do Jamor
Lisbon has many parks available for you to explore new sports, from tennis courts to archery ranges. The greenest and biggest park is Parque Urbano do Jamor. This park has a canal in which you can kayak, and it also has a climbing wall for the daredevils among us!
Go on an adventurous hike
The surrounding area of Lisbon is absolutely stunning. So, get your hiking boots on and let’s go for an amazing hike. Lisbon is definitely the city to keep you active!
What do you get?
- You will receive a base salary of €1,500 gross. The base salary is paid 14 times a year. You can choose for this to be paid twice a year (with the salaries of June and November) or it can be paid in the form of 12 monthly payments of equal value. This will add €250 to your monthly salary making it €1,750 monthly.
- Performance bonus up to €120 per month (this depends on the project).
- Flight reimbursement is included after 6 months.
- Apartment Room with rent of €280 for 12 months (discounted directly from the payslip).
- Flexible work hours from the comfort of your home.
- Meal allowance of €7,23 per day.
- Health insurance since day one (free after 6 months).
- Paid training and coaching.
- Exciting opportunities for career advancement.
- You will get an indefinite contract with a 3 months trial period.
- An unforgettable life experience that will enrich you forever.
What is required?
- Fluent in spoken and written Swedish.
- Good proficiency in spoken and written English.
- Flexibility to work in shifts: Monday - Friday 3AM - 10PM; Saturdays 3AM -9PM; Sundays/Public Holidays 3AM -10PM - 25% increase salary from 10 PM till 7AM.
- Willingness to live and work in Portugal for at least 6 months.
- At least 18 years old.
- You have EU citizenship.
Why our recruiters love this destination
Interview Proces
Testimonials
Questions
The minimum is 6 months.
No, you will be provided with paid training and coaching so that you will become an expert in no-time!
Yes, for this position it is required that you are able to speak and write Swedish fluently.
Yes, to be able to communicate with your colleagues it is required to have sufficient knowledge in both speaking and writing in English.
Yes, it is required that you have EU citizenship.
Yes, a high school diploma is required for this position.
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Från det ögonblick du ansöker till din nya tjänst börjar, och även efter det, finns vi här för att stödja dig i hela processen. Med Working Adventures vid din sida är du inte ensam.
