Vacancy
Customer service excellence
You will provide excellent customer service to the players on the online gaming platform through chat and email in both Swedish and English, responding professionally to a variety of queries. By actively listening, researching, and reviewing requests, you’ll uncover the underlying needs of the customers. Your communication will be swift, thoughtful, warm, and empathetic, offering immediate solutions whenever possible. Alongside ensuring player safety by monitoring suspicious activity, you’ll also identify opportunities for sales and promotions at every turn.
You will work a full-time job that requires 24/7 availability to support the team. However, the team will also include senior members who are willing to work night shifts, so working the night shift would only be occasional. You will work four days a week.
Work at one of the hottest startups in the world!
Your colleagues will live all over Malta! The company is an outsourced business with employees working both in the office and from home, and the structure is designed specifically for this. The company has lots of online training and trips abroad to meet colleagues. Support is provided, such as a teleworking budget to help cover costs such as high-speed internet access or office expenses.
Destination
Malta: Your Mediterranean oasis for work and play
Welcome to the Mediterranean gem that is Malta! The island is a vibrant blend of history, culture, and sunshine-soaked beaches awaits you in this tiny island nation. Why work here, you ask? Well, aside from the obvious perks of daily doses of Vitamin D and stunning sea views, Malta offers a work-life balance that’s the envy of the world. Imagine exploring ancient ruins on your lunch break or wrapping up a day at the office with a dip in the crystal-clear waters. Malta also offers a buzzing nightlife scene, mouthwatering cuisine (hello, pastizzi!), and a calendar packed with festivals and events that’ll keep you entertained year-round. So whether you’re dreaming of sipping cocktails by the sea after work or simply craving a change of pace, Malta is calling your name. Say yes to sunshine, adventure, and a career that feels more like a holiday!
Our favourite reasons to live in Malta
Discover the 'real' Malta
Malta has a lot of interesting and unique places to explore. For instance, In the old city, the Mdina, you can enjoy walking through an ancient walled city with mediaeval and baroque architecture. Tip: at Fontanella Tea Garden, you can get the most delicious dessert while enjoying the best view over the island.
Visit the other islands
Malta is definitely not the sole island to explore… You can visit the stunning sister islands Gozo and Comino as well. Did someone say island hopping? 🏝️ Tip: visit the restaurant Terrazzo in Gozo, you can experience an amazing sunset while enjoying the most tasteful (fish) dishes 🌅
Explore the many cocktail bars like Surfside
Surfside is a bar that is located next to the sea. During summer, it is happy hour all day long! 🍸 There are a lot of young people and in the afternoon there is a DJ to provide you with the best tunes. And best of all, there are jacuzzis as well!
Explore new hobbies like diving
Malta is an amazing place for water sports. Even though the waves are better in winter, it is good to surf here all year long! Diving is a very famous hobby here as well, as the water is very clear and there are some interesting spots with shipwrecks to discover.
Go partying in Malta's most famous clubbing area
The Maltese love to party! Paceville is the place to be when you want to go partying in Malta. It is filled with many clubs and bars for you to have the best time with your friends.
Join Malta's expat community
Malta attracts people from all over the world! There are a lot of International clubs and institutions, like cultural organisations, economic associations, and sports clubs, based on the island. From wine tastings to boat parties, there is a lot to enjoy!
What do you get?
- Gross annual salary of €23,000.
- Bonus of up to 10% of your salary per quarter.
- A €100 bonus for working from home.
- Private health insurance.
- Monthly budget to buy a laptop and other IT equipment.
- Moving to Malta? Get free air travel, free accommodation for two weeks and an extra €500 to help with your moving costs.
- Travel budget for business trips abroad and meetings with colleagues.
- Lots of online and face-to-face meetings.
- A really great company culture.
- Opportunity to work from both office and home.
- 26 days paid leave per year.
What is required?
- Fluent in Swedish (oral and written).
- Good command of English (oral and written).
- You must have at least one year of customer service experience (in any industry).
- You must have a EU passport/ID card.
- You are motivated and a real team player.
- Very flexible and open shift work, including night shifts.
- Availability for a minimum commitment of 12 months.
- You're 18 years or older.
Why our recruiters love this destination
Interview Prozess
Reviews
FAQs
No the minimum amount of time is 1 year.
Yes, a good command of English is essential.
Yes, you need a European passport or work permit card to apply in Malta.
Yes, for this position you must have at least one year of customer service experience. Don’t meet the requirement? Feel free to contact us and we can explore other opportunities that may be a better fit for you!
This is a hybrid job, which means you can work 3-4 days in the office and the rest from home.
No, this is a full-time job.
Our recruiters are ready to guide you through this application process!
From the moment you apply until your new job begins, and even after that, we are here to support you throughout the entire process. With Working Adventures by your side, you’re not alone.
