Vacancy
About the job
As a Service and Delivery Support Agent you’ll be the guardian angel ensuring the marketplace is a safe and trustworthy haven for all users, sellers, and creators. From managing inquiries to diving into the root causes of reported issues and delivering top-notch solutions, you’ll be the ultimate problem-solving guru.
But that’s not all… You’ll also be the master of coordination, swiftly forwarding critical cases to the right people and teaming up with other departments to ensure every issue gets the attention it deserves. And hey, who doesn’t love a good detective story? You’ll be on the lookout for ongoing issues, nipping repeat complaints in the bud and smoothing out the operating process like a true pro.
If you’re ready to dive into this dynamic role, we want to hear from you; come join the team!
Destination
Lisbon, the pearl of Portugal
Ah, Lisbon… Why live here? You ask? Well, besides the fact that pastel de nata is practically found on every corner of the street, Lisbon offers an irresistible blend of old-world charm and modern vibrancy. Picture this: you could be sipping vinho verde by the Tagus River, marvelling at centuries-old architecture, or simply getting lost in the maze of cobblestone alleys that seem to lead everywhere and nowhere at once. With its laid-back atmosphere, affordable cost of living, and an art for embracing life’s simple pleasures, Lisbon will be your new home sweet home.
Our favourite reasons to live in Lisbon
It's surf o'clock
Lisbon is located near the sea with some amazing beaches, which gives you the perfect opportunity to try to learn a new hobby: surfing! After you’ve practised the art of surfing, you can relax at one of the many beach clubs for some more seaside fun.
Explore the many local markets
Exploring the local markets in the city is an amazing experience. These markets offer local produce, artisanal goods, and unique Portuguese specialities, amongst which are cheeses, exquisite honey, and high-quality olive oil. Additionally, during the festive season of December, different neighbourhoods host a Christmas market!
Discover Lisbon's vibrant nightlife
Lisbon has loads of cafés, bars, and clubs for you to enjoy. Many of you have probably heard of the creamy pastry ‘Pastel de Nata’… Well, did you know that there is a Pastel de Nata shot? 🥃 An absolute game changer! Tip: try out ‘Sneaky Sip Lisbon’, this is a hidden cocktail bar that is only accessible through a secret door behind a photo automate. Don’t forget the password: BASEMENT.
Join Lisbon's expat community
Lisbon has the biggest expat community in the whole of Portugal! For this reason, it’s very easy to join an expat group, meet new friends and expand your network.
Pay a visit to Parque Urbano do Jamor
Lisbon has many parks available for you to explore new sports, from tennis courts to archery ranges. The greenest and biggest park is Parque Urbano do Jamor. This park has a canal in which you can kayak, and it also has a climbing wall for the daredevils among us!
Go on an adventurous hike
The surrounding area of Lisbon is absolutely stunning. So, get your hiking boots on and let’s go for an amazing hike. Lisbon is definitely the city to keep you active!
What do you get?
- You earn an average of €1467,39 gross per month, this is including a monthly performance bonus of €120.
- You book and pay for your own flight ticket, but after 3 months with the company, you will be reimbursed up to €200.
- For the first three months, you will receive a housing allowance of €360 per month.
- You will receive support with administrative tasks such as banking, taxes and health insurance.
- You will receive meal allowance of €7,17 per day, which is a total of €150,57 per month. This is already included in your salary.
- You will also be included in the company's health insurance after 6 months.
- Fully paid training and coaching.
- You will have 22 vacation days + 14 Portuguese national holidays.
- If you work on a Portuguese public holiday, you will be compensated according to Portuguese law.
- An unforgettable life experience that will benefit you for the rest of your life.
What is required?
- Fluency in Italian (written and spoken).
- Good knowledge of English (written and spoken).
- Clean criminal record.
- Longer-term availability (at least seven months).
- At least 18 years old or older.
Why our recruiters love this destination
Interview Process
Testimonials
FAQ
You have to be available for at least 7 months.
Yes, you can.
Yes, you must be able to speak and write English on a good level.
No, that is not possible.
You can apply for the position at any time as long as you have EU citizenship or a work permit for Portugal. You can find more information on EU citizenship on this website: https://european-union.europa.eu/principles-countries-history/country-profiles_en
No, that’s not a problem. You will receive intensive training on site.
Full-time (40 hours/week) from Monday to Sunday between 09:00 – 21:00.
Yes, after three months.
Our recruiters are ready to guide you through this application process!
From the moment you apply until your new job begins, and even after that, we are here to support you throughout the entire process. With Working Adventures by your side, you’re not alone.
