Vacancy
About the job
We’re looking for someone to give our customers a helping hand across a range of channels. You’ll be answering questions about subscriptions, invoices or technical problems, for example. Your job will be to provide first-class support for customers who need help.
Here are the main tasks you will have to carry out:
- Assisting customers through various channels – telephone, email, chat – to resolve issues relating to subscriptions, invoices and technical problems.
- Identifying customers’ needs and problems in order to respond to their requests.
- Keeping meticulous notes of all customer interactions – questions, complaints and solutions.
Do you enjoy making customers smile, have excellent communication skills and a talent for sorting out tricky situations? Then we’d love to have you on board!
What makes this job unique?
What makes this job unique is that it allows you to combine work and leisure in the breathtaking landscapes of Portugal! Instead of being stuck in a boring office, you can work from anywhere in Portugal (on the mainland). Don’t miss this opportunity to improve your work-life balance!
Destination
About life in Portugal
Welcome to Portugal, where the sun is always shining, and where life is relaxed! Imagine spending lazy days lounging on golden beaches, interrupted only by the occasional dip in the sparkling sea. But life here isn’t just about the beach (although, let’s be real, it’s a big part of it!). It’s about savouring every sip of port wine, every bite of fresh seafood, and every twist and turn of the cobblestone streets. From the lively sounds of Fado music to the aroma of grilled sardines wafting through the air, Portugal is a feast for the senses and a paradise for the soul. Come join the party – there’s always room for one more in this sun-soaked slice of heaven! 🌞🇵🇹
Our favourite reasons to live in Portugal
Large expat community
Portugal has a growing expat community, especially in popular cities such as Lisbon and the Algarve. This makes it easy to connect with other international residents and expats, making the transition to a new country ‘a piece of cake’!
Interesting hobbies
Portugal offers plenty of opportunities for fun outdoor activities and new hobbies, such as surfing, mountain biking, hiking, kayaking, and rock climbing.
Affordable cost of living
Portugal is known for its affordable cost of living compared to many other European countries. So you can fully enjoy life in Portugal without having to loot your wallet.
Delicious Portuguese cuisine
Portugal is known for its delicious dishes, including fresh fish and seafood, as well as excellent wines, such as the famous port wine. You can also enjoy the many idyllic restaurants and bars.
Diverse regions and short travel distances
Portugal has a varied landscape and several regions, each with its own charm. From the green mountains of the north to the sunny beaches of the Algarve in the south, and the historic cities such as Porto and Lisbon, there is always something new to discover.
Local festivals and events
Portugal has a rich tradition of local fiestas and events throughout the year, with locals and international communities coming together to party. This provides great opportunities to meet new people and experience the local culture.
What do you get?
- The freedom to work from anywhere in mainland Portugal.
- An excellent work-life balance.
- A salary between €1.215 and €1.316 gross per month.
- Bonus of up to €100 per month.
- Health insurance after 6 months in the company.
- Growth opportunities in this dynamic and international company.
What is required?
- You must be a native Italian speaker (spoken and written).
- A good level of English (B2).
- Customer service experience is a plus.
- Availability for at least 12 months.
- Flexibility for work shifts (you will work on different shifts: Monday to Saturday from 7 a.m. to 7 p.m.).
- Valid European passport or European identity card.
- You live on the Portuguese mainland (this does not include Madeira and the Azores).
Why our recruiters love to work remotely
Interview Process
Testimonials
FAQ
The minimum period is 12 months.
For this job position, a basic level of English is required.
You need a European passport and must be fluent in Italian.
No, this is not a problem, but it is a plus if you have some previous experience in customer service.
No, this is a full-time position.
A high school diploma is officially required for this role. However, your application might still be considered if you can show that you’re a good fit in other ways. For example, if you have relevant work experience (like customer service, sales, or hospitality), strong communication skills, or a clear motivation to move abroad and commit to the job — these can all help make up for the missing diploma. In short: if you’re motivated and have experience that matches the role, it’s definitely still worth applying!
You will work on different shifts: Monday to Saturday from 7 a.m. to 7 p.m.
Our recruiters are ready to guide you through this application process!
From the moment you apply until your new job begins, and even after that, we are here to support you throughout the entire process. With Working Adventures by your side, you’re not alone.
