Vacancy
About the job
We’re looking for someone to give our customers a helping hand across a range of channels. You’ll be answering questions about subscriptions, invoices or technical problems, for example. Your job will be to provide first-class support for customers who need help.
Here are the main tasks you will have to carry out:
- Assisting customers through various channels – telephone, email, chat – to resolve issues relating to subscriptions, invoices and technical problems.
- Identifying customers’ needs and problems in order to respond to their requests.
- Keeping meticulous notes of all customer interactions – questions, complaints and solutions.
Do you enjoy making customers smile, have excellent communication skills and a talent for sorting out tricky situations? Then we’d love to have you on board!
What makes this job unique?
What makes this job unique is that it allows you to combine work and leisure in the breathtaking landscapes of Portugal! Instead of being stuck in a boring office, you can work from anywhere in Portugal (on the mainland). And guess what? Your flight will be reimbursed to get you started on your adventure. What’s more, you’ll be able to get a room in a comfortable flat for just €280 a month for a whole year! This will save you the hassle of looking for a place to live when you arrive. You will also receive other great benefits such as meal vouchers, performance bonuses and growth opportunities. Don’t miss this opportunity to improve your work-life balance!
Destination
About life in Portugal
Welcome to Portugal, where the sun is always shining, and where life is relaxed! Imagine spending lazy days lounging on golden beaches, interrupted only by the occasional dip in the sparkling sea. But life here isn’t just about the beach (although, let’s be real, it’s a big part of it!). It’s about savouring every sip of port wine, every bite of fresh seafood, and every twist and turn of the cobblestone streets. From the lively sounds of Fado music to the aroma of grilled sardines wafting through the air, Portugal is a feast for the senses and a paradise for the soul. Come join the party – there’s always room for one more in this sun-soaked slice of heaven! 🌞🇵🇹
Our favourite reasons to live in Lisbon
It's surf o'clock
Lisbon is located near the sea with some amazing beaches, which gives you the perfect opportunity to try to learn a new hobby: surfing! After you’ve practised the art of surfing, you can relax at one of the many beach clubs for some more seaside fun.
Explore the many local markets
Exploring the local markets in the city is an amazing experience. These markets offer local produce, artisanal goods, and unique Portuguese specialities, amongst which are cheeses, exquisite honey, and high-quality olive oil. Additionally, during the festive season of December, different neighbourhoods host a Christmas market!
Discover Lisbon's vibrant nightlife
Lisbon has loads of cafés, bars, and clubs for you to enjoy. Many of you have probably heard of the creamy pastry ‘Pastel de Nata’… Well, did you know that there is a Pastel de Nata shot? 🥃 An absolute game changer! Tip: try out ‘Sneaky Sip Lisbon’, this is a hidden cocktail bar that is only accessible through a secret door behind a photo automate. Don’t forget the password: BASEMENT.
Join Lisbon's expat community
Lisbon has the biggest expat community in the whole of Portugal! For this reason, it’s very easy to join an expat group, meet new friends and expand your network.
Pay a visit to Parque Urbano do Jamor
Lisbon has many parks available for you to explore new sports, from tennis courts to archery ranges. The greenest and biggest park is Parque Urbano do Jamor. This park has a canal in which you can kayak, and it also has a climbing wall for the daredevils among us!
Go on an adventurous hike
The surrounding area of Lisbon is absolutely stunning. So, get your hiking boots on and let’s go for an amazing hike. Lisbon is definitely the city to keep you active!
What do you get?
- The freedom to work from anywhere in mainland Portugal.
- An excellent work-life balance.
- A salary of monthly €1.215 gross.
- Bonus of up to €100 per month.
- Your airfare is reimbursed after 6 months of work within the company.
- The possibility of living in a shared flat provided by the company for a sum of €280 deducted from your salary (including expenses and internet).
- You will get a meal allowance of €7.23 per working day and a transport allowance of €20 per month.
- Administrative support for your accommodation in Portugal (bank account, registration...).
- Health insurance after 6 months in the company.
- Growth opportunities in this dynamic and international company.
What is required?
- You must be a native Italian speaker (spoken and written).
- A good level of English (B2).
- Customer service experience is a plus.
- Availability for at least 12 months.
- Flexibility for work shifts (you will work on different shifts: Monday to Saturday from 7 a.m. to 7 p.m.).
- Valid European passport or European identity card.
- You live on the Portuguese mainland (this does not include Madeira and the Azores).
Why our recruiters love this destination
Interview Process
Testimonials
FAQ
The minimum period is 12 months.
For this job position, a basic level of English is required.
You need a European passport and must be fluent in Italian.
No, this is not a problem, but it is a plus if you have some previous experience in customer service.
If you choose accommodation through your employer, then no. If you opt to look for your own home, then it is possible.
No, this is a full-time position.
A high school diploma is officially required for this role. However, your application might still be considered if you can show that you’re a good fit in other ways. For example, if you have relevant work experience (like customer service, sales, or hospitality), strong communication skills, or a clear motivation to move abroad and commit to the job — these can all help make up for the missing diploma. In short: if you’re motivated and have experience that matches the role, it’s definitely still worth applying!
You will work on different shifts: Monday to Saturday from 7 a.m. to 7 p.m.
You will have to book and pay for the plane ticket, but after six months of work, you will be reimbursed for the costs.
Our recruiters are ready to guide you through this application process!
From the moment you apply until your new job begins, and even after that, we are here to support you throughout the entire process. With Working Adventures by your side, you’re not alone.
