Vacancy
About the role
You’ll be working in a fast-paced, customer-focused sector: the iGaming industry. Here, users play casino games, place bets, or enjoy other online gaming experiences for real money. Your role as a Customer Service Agent sits right at the heart of it.
You’ll provide top-notch customer service to players via live chat and email — in Finnish and English. Your tone is fast, friendly, warm, and empathetic. You’ll aim to solve issues instantly whenever possible, while ensuring customer safety and looking out for any suspicious activity. You’ll also spot opportunities to upsell or promote offers where relevant.
This is a full-time, hybrid role based in Malta. You’ll work 40 hours per week, across 4–5 working days. Shifts are between 8:00 and 01:00, with occasional night shifts (22:00–08:00) shared among senior team members. If you work a night shift or during weekends/holidays, it will be compensated. The shift schedule will be shared with you in advance and all team members rotate shifts fairly.
About the company
You’ll be joining one of the hottest iGaming startups around! The team is friendly, helpful, and spread out across Malta. The company supports a hybrid model and has built its structure to match, with modern tools and plenty of online and in-person collaboration.
You’ll also be invited to the company’s annual team event, hosted in a different international location each year (last year in Marbella, this year in Malta).
Destination
Malta: Your favourite mediterranean island
Malta, an island located near the Italian coast, enjoys over 300 sun-drenched days a year. Imagine this… after a fulfilling work week where you’ve helped people, the weekend arrives. You decide to visit the Blue Lagoon with friends and enjoy the crystal-clear waters and exotic cocktails served in pineapples. While snorkelling, you discover the most colourful fish and marine life. After a delightful day, you return to Malta and visit one of your favourite beach bars, where a DJ is playing and you run into familiar faces. Sounds like a vacation, right? This could become your lifestyle! What are you waiting for? Make this dream a reality!
Our favourite reasons to live in Malta
Discover the 'real' Malta
Malta has a lot of interesting and unique places to explore. For instance, In the old city, the Mdina, you can enjoy walking through an ancient walled city with mediaeval and baroque architecture. Tip: at Fontanella Tea Garden, you can get the most delicious dessert while enjoying the best view over the island.
Visit the other islands
Malta is definitely not the sole island to explore… You can visit the stunning sister islands Gozo and Comino as well. Did someone say island hopping? 🏝️ Tip: visit the restaurant Terrazzo in Gozo, you can experience an amazing sunset while enjoying the most tasteful (fish) dishes 🌅
Explore the many cocktail bars like Surfside
Surfside is a bar that is located next to the sea. During summer, it is happy hour all day long! 🍸 There are a lot of young people and in the afternoon there is a DJ to provide you with the best tunes. And best of all, there are jacuzzis as well!
Explore new hobbies like diving
Malta is an amazing place for water sports. Even though the waves are better in winter, it is good to surf here all year long! Diving is a very famous hobby here as well, as the water is very clear and there are some interesting spots with shipwrecks to discover.
Go partying in Malta's most famous clubbing area
The Maltese love to party! Paceville is the place to be when you want to go partying in Malta. It is filled with many clubs and bars for you to have the best time with your friends.
Join Malta's expat community
Malta attracts people from all over the world! There are a lot of International clubs and institutions, like cultural organisations, economic associations, and sports clubs, based on the island. From wine tastings to boat parties, there is a lot to enjoy!
What do you get?
- Paid flight to Malta.
- 2 weeks of free accommodation in an apartment or hotel close to work, plus help finding a permanent place to live.
- Additional €500 relocation grant and support with shipping/moving (e.g. boxes).
- Paid training.
- Gross monthly salary of €2,200.
- Bonus of up to 10% of your salary, paid quarterly (after 6 months).
- Opportunity to work in a hybrid model: part-time from home and part-time in the office (at least 3-4 days per week in the office).
- €100 monthly commute allowance.
- Private health insurance.
- Gym membership
- Laptop provided on your first day.
- Up to €250 to help set up your home office (screen, mouse, keyboard).
- Monthly team lunches and one volunteering day per year.
- 26 paid vacation days.
- Annual team event abroad.
What is required?
- Fluent in Finnish (both spoken and written).
- Good English skills (both spoken and written).
- Experience in live chat support is a must (phone-only support does not qualify).
- Experience in the iGaming industry is preferred.
- A positive attitude and a team-player mindset.
- Comfortable working with digital tools and multitasking.
- Willingness to work flexible shifts, including occasional nights and weekends.
- A valid EU passport or Maltese work permit.
- Minimum commitment: 12 months.
- You are 18 years or older.
Why our recruiters love this destination
Interview process
Reviews
Questions
No diploma is required for this position.
You must have worked in live chat support. If not, feel free to reach out, we may have other opportunities that suit you better.
Yes, both written and spoken English are required.
All candidates need to have a European passport or ID card to live and work anywhere in Europe, including Malta. Alternatively, if you’re from outside the EU, you’ll need a visa to live and work in Malta.
Yes, this is negotiable. You can bring your pets anyway when you have your own home.
No, this is a full-time position.
Our recruiters are ready to guide you through this application process!
From the moment you apply until your new job begins, and even after that, we are here to support you throughout the entire process. With Working Adventures by your side, you’re not alone.
