Vacancy
As a Reservation Agent, you will be the first point of contact for customers, handling their inquiries and assisting with bookings. Your mission? Provide efficient, timely, and personalized service while ensuring a seamless reservation process. Whether via phone or email, you are confident in both Italian and English and can always find the right solution for the customer. You will be working in a modern office with a friendly atmosphere, alongside an international team that makes work both enjoyable and rewarding!
What you’ll be doing?
- Handling inbound calls and converting inquiries into bookings
- Meeting sales and quality targets set by the Market Manager and Team Leaders
- Providing excellent customer service and assisting with reservations
- Communicating customer feedback to improve service quality
- Tracking on-request reservations and providing effective customer support
- Supporting other markets by handling cross-market calls
- Handling customer complaints professionally
- Collaborating with the team and motivating others
- Performing ad-hoc tasks assigned by the Team Leader
Destination
Malta: where work meets island life
Get ready to experience Malta, the Mediterranean’s best-kept secret! This picturesque island is where history, stunning landscapes, and modern life collide in perfect harmony. Why choose Malta for work? Well, besides the endless sunshine and beautiful coastlines, Malta offers an exceptional work-life balance that lets you make the most of both your career and your downtime. Picture yourself exploring ancient temples or enjoying a boat ride on turquoise waters after a productive day. And when the sun sets, the island comes alive with its vibrant nightlife, delicious local dishes (hello, pastizzi!), and a jam-packed calendar of events that make every season feel like a celebration. Whether you’re looking to dive into a new career or soak up island vibes, Malta has it all. Say yes to sunny days, a rewarding job, and an unforgettable lifestyle!
Our favourite reasons to live in Malta
Discover the 'real' Malta
Malta has a lot of interesting and unique places to explore. For instance, In the old city, the Mdina, you can enjoy walking through an ancient walled city with mediaeval and baroque architecture. Tip: at Fontanella Tea Garden, you can get the most delicious dessert while enjoying the best view over the island.
Visit the other islands
Malta is definitely not the sole island to explore… You can visit the stunning sister islands Gozo and Comino as well. Did someone say island hopping? 🏝️ Tip: visit the restaurant Terrazzo in Gozo, you can experience an amazing sunset while enjoying the most tasteful (fish) dishes 🌅
Explore the many cocktail bars like Surfside
Surfside is a bar that is located next to the sea. During summer, it is happy hour all day long! 🍸 There are a lot of young people and in the afternoon there is a DJ to provide you with the best tunes. And best of all, there are jacuzzis as well!
Explore new hobbies like diving
Malta is an amazing place for water sports. Even though the waves are better in winter, it is good to surf here all year long! Diving is a very famous hobby here as well, as the water is very clear and there are some interesting spots with shipwrecks to discover.
Go partying in Malta's most famous clubbing area
The Maltese love to party! Paceville is the place to be when you want to go partying in Malta. It is filled with many clubs and bars for you to have the best time with your friends.
Join Malta's expat community
Malta attracts people from all over the world! There are a lot of International clubs and institutions, like cultural organisations, economic associations, and sports clubs, based on the island. From wine tastings to boat parties, there is a lot to enjoy!
What do you get?
- Your base salary will depend on your experience level, starting at €5.60 per hour (€896 per month) during the first month of training. After that, you will earn €7.61 per hour (€1,217 per month) until the probation period ends. Once you've completed probation, your salary increases to €7.87 per hour (€1,259 per month), with the potential to reach €8.34 per hour (€1,334 per month) based on performance.
- Language allowance: €1,020 per year (€85/month).
- Performance bonus of up to €2,000 per year, plus a commission structure that allows you to earn up to €3,000 annually.
- Health insurance (after the probation period).
- Mobile scheme.
- Discount program with over 50 outlets, including gym membership discounts.
- On-site canteen with affordable prices.
What is required?
- Fluent knowledge of the Italian language (spoken and written).
- Strong written and spoken English skills.
- You live in Malta or can relocate independently (no relocation package).
- Previous customer service or sales experience.
- Computer literacy, including Microsoft Office (Excel & Word).
- Flexible availability (working in shifts, Monday–Sunday, 08:00–19:00, 40 hours per week).
- Minimum age of 18 years.
- Availability for at least 12 months.
Why our recruiters love this destination
Interview Process
Reviews
FAQ
No, the minimum amount of time is 12 months.
Yes, for this position, it is essential to have proficient written and spoken English skills. Both communication with us and the interview with our client on Malta will be conducted in English.
You will work in 8-hour shifts from Monday to Sunday, between 08:00 and 19:00. Your work schedule will be provided in advance, allowing you to plan your free time on the island!
Our recruiters are ready to guide you through this application process!
From the moment you apply until your new job begins, and even after that, we are here to support you throughout the entire process. With Working Adventures by your side, you’re not alone.
