Vacancy
Imagine helping people while wearing your comfiest socks! As a Customer Service Agent, you’ll chat with Italian-speaking customers by phone, email, or chat, helping them with their questions and requests. If they run into a problem, you’ll be the friendly hero who finds a personalised solution.
Your daily tasks include:
- Answer calls, emails, and chat messages with a smile.
- Figure out what customers need and provide the right support.
- Keep track of conversations in the system.
No customer service experience? No worries! You’ll get full paid training to learn everything you need. Since you’ll join an international team, a good level of English will help you feel right at home.
You’ll complete training online, meet your new team virtually, and work comfortably from home while still being part of a positive, dynamic environment.
Note: This is a remote role, but you need to live within 100 km of Lisbon or Porto, as you may need to go to the office a few times per year.
Not in Portugal yet?
No problem! If you’re moving, you will be reimbursed for your flight to Portugal. When you arrive, you’ll get company-paid shared accommodation in Lisbon (note: this cannot be offered to candidates that would like to relocate to Porto). You will also get help to set up a bank account, get your tax number, and sort out your health insurance.
Destination
A day in your new life
Wake up and take a deep breath without rushing or fighting traffic. Your commute is just a few steps to your desk. Spend your morning helping customers, spreading positivity, and solving problems with ease.
At lunch, forget the sad desk sandwich and enjoy a proper meal at home. After a relaxing break, you will head into the afternoon ready to deliver five-star support to each customer you help.
When your workday is done, you are already home. You will have more time for yourself to meet friends, go for a swim, or unwind with a good book. Your work-life balance just got an upgrade.
Our favourite reasons to live in Lisbon
It's surf o'clock
Lisbon is located near the sea with some amazing beaches, which gives you the perfect opportunity to try to learn a new hobby: surfing! After you’ve practised the art of surfing, you can relax at one of the many beach clubs for some more seaside fun.
Explore the many local markets
Exploring the local markets in the city is an amazing experience. These markets offer local produce, artisanal goods, and unique Portuguese specialities, amongst which are cheeses, exquisite honey, and high-quality olive oil. Additionally, during the festive season of December, different neighbourhoods host a Christmas market!
Discover Lisbon's vibrant nightlife
Lisbon has loads of cafés, bars, and clubs for you to enjoy. Many of you have probably heard of the creamy pastry ‘Pastel de Nata’… Well, did you know that there is a Pastel de Nata shot? 🥃 An absolute game changer! Tip: try out ‘Sneaky Sip Lisbon’, this is a hidden cocktail bar that is only accessible through a secret door behind a photo automate. Don’t forget the password: BASEMENT.
Join Lisbon's expat community
Lisbon has the biggest expat community in the whole of Portugal! For this reason, it’s very easy to join an expat group, meet new friends and expand your network.
Pay a visit to Parque Urbano do Jamor
Lisbon has many parks available for you to explore new sports, from tennis courts to archery ranges. The greenest and biggest park is Parque Urbano do Jamor. This park has a canal in which you can kayak, and it also has a climbing wall for the daredevils among us!
Go on an adventurous hike
The surrounding area of Lisbon is absolutely stunning. So, get your hiking boots on and let’s go for an amazing hike. Lisbon is definitely the city to keep you active!
What do you get?
- Already have a home in Portugal? You’ll earn a monthly salary of €1,251.84. Prefer to use the shared accommodation in Lisbon? Then you’ll earn €1,050 per month.
- A performance bonus of up to €100 per month.
- The opportunity to work from home in Portugal, in the Lisbon or Porto area (Please note: if you relocate from Italy, you will only be able to work from Lisbon).
- Not living in Portugal yet? You will receive a reimbursed flight and company-paid accommodation, including utilities.
- Two weeks of fully paid training and coaching.
- You’ll receive all the necessary equipment before your training even starts!
- Assistance with taxes, health insurance, and opening a bank account.
- Great opportunities for career growth.
- An international company culture.
- 22 vacation days plus 14 public holidays.
- Free Portuguese classes, kitesurfing lessons, cooking classes, and much more!
What is required?
- You speak Italian fluently (spoken and written).
- You should be comfortable having conversations in English and writing clear messages.
- At least a high school diploma.
- You are available for a minimum of 12 months.
- You live in the Lisbon or Porto area.
- You have a quiet workspace with a stable, high-speed internet connection.
- You’re flexible and comfortable working in shifts.
- You are available full-time (40 hours per week).
- You are at least 18 years old.
- A valid passport or ID card from an EU country, or a valid work permit for Portugal.
- You don’t need previous experience!
Why our recruiters love this destination
Interview Process
Testimonials
FAQ
No, for this position, we are looking for someone who is available for at least 12 months.
Yes, a good level of spoken and written English is required.
You need to have a European passport or ID card to apply.
If you choose accommodation through your employer, then no. If you opt to look for your own home, then it is possible.
Our recruiters are ready to guide you through this application process!
From the moment you apply until your new job begins, and even after that, we are here to support you throughout the entire process. With Working Adventures by your side, you’re not alone.
