Vacancy
About the job
As a customer service representative, you’ll assist customers via email, social media, and phone, providing friendly assistance, solving problems, and answering inquiries. No experience yet? No worries! Before you start, you’ll receive comprehensive coaching and training, ensuring you can effectively address customer queries.
While you’ll primarily communicate with customers in Italian, you’ll mainly interact with your international colleagues in English. Therefore, it’s important that you also speak English proficiently.
Training and work schedule
From your first day, you’ll participate in an intensive, fully paid training to ensure you know exactly how to assist customers. This training typically occurs during working hours. Following the training, you will work in shifts (Monday to Sunday, between 08:00 and 19:00) for a total of 40 hours per week. You will receive your work schedule a few weeks in advance, allowing you to plan your free time and fully enjoy your time in Portugal!
Destination
The magical allure of Porto
Did you know that the historic centre of Porto is listed as a UNESCO World Heritage Site? It’s no wonder that the city was chosen as the ‘European Best Destination for a city break’ in 2017: Portugal’s gem never ceases to amaze! Its authentic architectural styles and brightly colored tiles make it one of the most picturesque spots in Europe. Additionally, the Portuguese embrace the good life, which is well-reflected in Porto. Fantastic wine, fresh fish, local delicacies: every dish you taste is a delight. And here’s another plus: it’s a relatively inexpensive city, so you get great value for your money. What are you waiting for? The city of sun, culture, and food awaits you for an incredible adventure!
Our favourite reasons to live in Porto
Join Porto's vibrant expatriate community
Porto boasts a large international expatriate community, making it a melting pot of cultures. This gives you the opportunity to integrate into a diverse and friendly environment and meet friends from around the world.
Experience the lively nightlife
From traditional Fado evenings to trendy bars and nightclubs, Porto's nightlife offers something for everyone!
Try a new hobby like surfing or sailing
Thanks to Porto's seaside location, it's an ideal destination to try water sports. You can surf, kite surf, kayak, sail, and windsurf in Porto.
Enjoy the many unique parks in Porto
Porto has many green spaces where you can relax, exercise, and enjoy nature. You can play basketball, volleyball, football, and much more!
Elevate your shopping experience to the next level
Porto offers a diverse shopping experience with a mix of modern shopping malls, boutiques, artisan shops, and local markets.
Savor the delicious cuisine of Porto
Portuguese cuisine, including the famous port wine for which Porto is known, is a feast for the senses and offers plenty of opportunities to taste delicious flavors during your adventure in this stunning city.
What do you get?
- Earn €1,000 gross per month, with 14 salaries paid each year!
- Reimbursed flight ticket after 6 months of employment. ✈️
- Affordable housing in a company-provided shared flat for just €280/month (including utilities and internet).
- Administrative support with your move to Portugal (bank account, registration...).
- After completing your training, you'll receive a meal allowance of €7.63 for each working day.
- You will be provided with health insurance.
- A fully paid training.
- 36 paid days off annually (22 vacation days + 14 national holidays). If you have to work on a national Portuguese holiday, you'll receive a compensatory day off.
What is required?
- Fluent Italian (spoken and written).
- Be able to speak and write English at a good level.
- Availability to work in Porto for 6 months (or longer).
- You must have a minimum of a high school diploma.
- At least 18 years of age.
- You have a valid European passport or European identity card.
- You are available to work in the Porto office.
Why our recruiters love this destination
Interview Process
Testimonials
FAQ
The minimum period is 6 months.
A basic level of English is required.
No, it’s not a problem!
No, it’s not possible.
Yes, a high school diploma is required at minimum, and you may need to provide a copy upon request.
Our recruiters are ready to guide you through this application process!
From the moment you apply until your new job begins, and even after that, we are here to support you throughout the entire process. With Working Adventures by your side, you’re not alone.
