Vacancy
About the role
A global presence and endless opportunities
As a Customer Support Specialist based in Greece, you’ll be the friendly face behind the screen, assisting customers with their questions and technical hiccups from the comfort of your own home.
You will work for a global leader in IT solutions for the commercial vehicle industry that assists businesses of all sizes in managing their operations efficiently. Picture countless companies with cars, trucks, or buses, all relying on them to track and manage their vehicles in real-time. From monitoring fuel consumption to tracking usage patterns, our client’s solutions empower businesses to optimise costs and shrink their carbon footprint.
Joining the team means you’ll be part of a company with a global presence and a thriving customer service department right here in Greece. And the best part? Working directly for our client opens doors to endless opportunities for growth and advancement within the company, starting with your role in customer service.
Here’s what you’ll do:
- Be the go-to problem solver: Quickly tackle customer issues with dedication, striving to resolve each question.
- Handle calls and emails: Field all incoming calls and emails from customers, whether they’re curious about features, facing issues with the mobile or web apps, managing their accounts, or just asking general questions.
- Master products: Become a walking encyclopaedia on the products you offer, knowing them inside and out to provide top-notch assistance.
- Be the face (or should we say ‘voice’) of the company: Represent our client with a smile, ensuring every interaction reflects positively on their brand.
- Keep records updated: Maintain meticulous records of customer interactions, updating the internal database with all the necessary details.
- Build customer relationships: Foster strong connections with customers to ensure they keep coming back, even turning a few into loyal fans along the way!
Destination
Information about Greece
The weather, the lovely climate, the people, the beaches, the mountains… What’s not to love? Greece attracts over 7 million visitors annually, and we understand why. Whether you’re a history buff or not, Greece is home to stunning monuments and UNESCO heritage sites! Take the time to visit the magnificent Acropolis in Athens and its museum; explore the archaeological site of Delphi or the open-air museum of Delos; admire the beautiful Byzantine monuments in Thessaloniki; visit the palace of Knossos; or wander through the breathtaking mediaeval city of Rhodes. You’ll never get bored in Greece!
Our favourite reasons to live in Greece
Stunning scenic surroundings
Greece offers breathtaking natural beauty, from the crystal clear waters of the Aegean and Ionian Seas to the majestic mountains of the mainland. You can enjoy hiking, swimming, water sports and other outdoor activities in a picturesque setting.
Rich history and culture
Greece is steeped in history and culture with countless archaeological finds, ancient cities and monuments such as the Acropolis in Athens.
Delicious food and wine
Greek cuisine is known for its tasty dishes, including gyros, moussaka, souvlaki and fresh fish dishes. Plus, Greece is a rising wine producer, which means you can enjoy delicious local wines in beautiful surroundings.
Warm climate
Greece's Mediterranean climate provides mild winters and warm summers. This makes the country attractive for those who love sunny days and outdoor activities.
Hospitable people
Greeks are known for their hospitality and friendliness. You'll quickly feel welcome and at home in the local communities.
Affordable lifestyle
Compared to many other European countries, Greece is often more affordable. This makes it attractive for those looking for a good quality of life without the high costs that can occur elsewhere in Europe.
What do you get?
- A gross yearly salary ranging from €21,000 to €22,400. You'll earn between €1,500 to €1,600 per month (depending on your experience in customer service and the industry) and receive your salary 14 times a year. One extra salary is paid in summer and one in winter.
- Possible annual bonus, up to 5% of your annual base salary (once the company meets its financial goals set each year).
- A hybrid working environment. Our client embraces the best of both worlds. You'll spend 1 to 2 days per week in the Athens office and have the flexibility to work remotely for the remainder.
- IT equipment, including a laptop and wireless headsets.
- Enjoy complimentary coffee, tea, and cookies while working in the office.
- Private health and life insurance.
- Access to HR Psychology support line and Nutritional consulting phone line, available 24/7/365 and Monday to Friday from 12:00 to 18:00.
- Virtual as well as on-site learning sessions once per quarter, covering topics around wellbeing and relevant business subjects.
- 1 paid volunteer day per year to give back to your community.
- A recognition programme designed to acknowledge and reward your hard work, achievements, and contributions.
- Fun team events including Christmas, summer, and ad hoc events like bowling.
- Enjoy Greece's annual leave entitlement, starting at 20 working days and increasing over subsequent years.
- 2 to 3 weeks of fully paid training, which can be completed remotely from day one.
What is required?
- Fluent in Danish.
- Proficient in spoken and written English.
- Flexible attitude: ready to work from Monday to Sunday from 6 am to 12 am in an 8-hour shift schedule, 5 days a week.
- Preferably have your tax number and social security number in Greece.
- Good computer and technical skills.
- Completed education at high school level.
- Available for at least 3 months.
- At least 18 years old or older.
What our recruiters think about working from home
Interview Process
Testimonials
FAQ
No, the contract runs for at least 3 months.
Yes, good knowledge of English is required as your interviews will be in English, both with us and with our client in Greece.
No, we are currently looking for candidates that can work 40 hours a week.
Yes, you need a European passport or a work permit in Greece to apply.
No problem. You will receive extensive training, and there are always colleagues/supervisors available to help if needed!
Monday to Sunday from 6 am to midnight on a rotating schedule – 5 days a week, 8-hour shifts. Don’t worry, they’ll give you the heads-up on your shifts ahead of time so you can plan your adventures through Greece.
Our client values the best of both worlds. Typically, they prefer team members to be in the office 1 to 2 times a week, but it varies based on your location and manager preferences. Also plan for some face-to-face fun during the Christmas and Summer gatherings when the whole team comes together for some festive cheer!
While the company doesn’t assist with tax numbers and social security in Greece, they’re here to lend a hand with other essentials like health insurance and setting up a bank account.
Our recruiters are ready to guide you through this application process!
From the moment you apply until your new job begins, and even after that, we are here to support you throughout the entire process. With Working Adventures by your side, you’re not alone.
